Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Work from home is available" ((in 15 reviews)); "Good colleagues, no more pros" ((in 10 reviews)); "flexible schedule specially for students" ((in 10 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 10 reviews)); "Good work environment" ((in 8 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 46 reviews)); "Has an account with low salary even though it's international." ((in 41 reviews)); "Low pay and sometimes delayed" ((in 26 reviews)); "Behavioural issues, team leader and manager often uses slangs and shouts to humiliate infront of all, no weekoff no leave" ((in 8 reviews)); "High pressure" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

1.0

Feb 20, 2017

Technical Support

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

- good colleagues - Well located

Cons

-vworked there for more than a year, there's no respect or appreciation for the hard work you do. - Super hectic, overloading and stressful work and worst and unorganized management team. - Opportunities are just for selective employees who are not qualified to get promoted (educational and technical) - 13$ per hour is not enough for the work you have to do. - Always is a issues for breaks, messed up schedule. - Their intensive gifts are just a joke

2.0

Oct 18, 2016

Technical support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is not a lot i can comment on this because there is nothing to comment on except the fact that you get free sodas to gulp.

Cons

Major office politics, no gratitude towards employee, errors in scheduling, and goes on. There is no appreciation of work.

3.0

Feb 26, 2016

very flexible hours

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, paid training, work/personal life balance

Cons

minimum pay, forced to make sales even if there is no opportunity, poor commission structure, loads of calls, old numbers are redialed

Viewing 85 - 87 of 556 Reviews

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Jobs at Fusion BPO

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Healthcare Customer Service Representative