Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 24 reviews)); "Work from home is available" ((in 14 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "good work environment" ((in 11 reviews)); "Great working environment, Good HR system" ((in 11 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 50 reviews)); "Has an account with low salary even though it's international." ((in 39 reviews)); "Low pay and sometimes delayed" ((in 25 reviews)); "Little much pressure and irresponsible hr's" ((in 8 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 5 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

4.0

Jun 26, 2024

Technical Support

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible Hours for Student and Part Timers

Cons

If working weekend it can be difficult when needing to change schedule

Fusion BPO Response

2y

Thank you for your feedback. We're glad to hear that our flexible hours are helpful for students and part-timers. We understand that scheduling can be challenging, especially on weekends. We're continuously working on improving our scheduling processes to better accommodate our team's needs. If you have any specific suggestions or require assistance, please reach out to our HR department.

5.0

Jun 21, 2024

The pay is good

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, direct deposit, climate control

Cons

It's a real job dealing with angry cx

Fusion BPO Response

1y

Thank you for your thoughtful feedback! We appreciate your positive comments. We understand that dealing with difficult customers can be challenging and acknowledge your concerns about management expectations. We're committed to improving and ensuring all employees feel supported. Your insights are invaluable to us.

4.0

Jun 21, 2024

Good experience

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Cooperative disciplined helpful friendly environment

Cons

No holidays except week off are provided

Fusion BPO Response

1y

Thank you for sharing your experience! We're delighted that you appreciate the atmosphere at Fusion BPO. We understand the importance of holidays and will work towards offering more flexible time-off options. Your feedback helps us grow and improve.

Viewing 100 - 102 of 556 Reviews

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Fusion BPO

Fusion BPO reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Technical Support

The pay is good

Good experience

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