Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Work from home is available" ((in 14 reviews)); "You get to work with some good managers on floor." ((in 10 reviews)); "Good work environment" ((in 10 reviews)); "Good colleagues, no more pros" ((in 9 reviews)); "Everything is good and pay salary on time" ((in 8 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"Has an account with low salary even though it's international." ((in 44 reviews)); "Low pay and sometimes delayed" ((in 25 reviews)); "No benefits nor workstations." ((in 7 reviews)); "No transparancy or job security" ((in 6 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 5 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

1.0

Jan 11, 2024

Not great

Senior manager

Recommend

CEO approval

Business Outlook

Pros

NA. not sure about the company

Cons

NA. Poor management and leadership

2.0

Jan 8, 2024

Poor benefits and no career growth, very low starting salary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good for starters who is ok with low salary and just want to gain experience

Cons

company politics, no appraisals. salary rate is still the same even when promoted from CSR to trainer or QA. poor management. too much office drama and gossips. unsanitary and very cramped pantry

4.0

Jan 5, 2024

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good management and atmosphere and also helpful all members.

Cons

I am doing work from so it is difficult to say any cons about fusion.

Viewing 121 - 123 of 556 Reviews

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