Very demoralizing, they focus on "Change" and not growth or skill, career oriented people should avoid this company.
Pros
The shift is for 8 1/2 hours only and nobody compels you to extend. Very friendly atmosphere and has minimum office politics. Mundane and easy work, ideal for retired personal or housewives or students who want to earn some pocket money. And when I say "SOME" I mean it literally. Variable incentives are good if compared to the other BPOs. Job security - You will not be thrown out if the process shuts shop.
Cons
NO GROWTH - unfortunately my process went out of GE and was offered to choose an entry level calling in other processes despite working at a higher level - reason given by the management - You at least have a job, your job position is your "Role" and not your "Designation" CHANGE - like fashion this organization believes in changing the "wrapper" or the way they appear, example - the ridiculous PPTs about updates which spam your mailbox the name of your business changes every 6 months to 1 year - GE Capital to GE money servicing to GE global servicing to........and it would go on. the color of the tag! heights!! (You never know if he is your co-employee until you see the ID card) COMPLIANCE - it is how you look at it, for me it is ridiculous to curb you from using your personal email or Facebook in India BPO and allow the same to other employees in the same organization. It is pointless when you allow food on floor but with rules to it which do not make sense. Example - "I can get coffee inside but only with a lid on it to avoid spilling". Agreed - a small coffee costs you Rs 6.00 and the vendor does not provide a lid a large coffee costs you Rs 12 for which the vendor gives a lid and you don't want to drink so much. FOOD COUPONS - they pay only a quarter of the price and the prices are astronomical. ZERO TOLERANCE TO RETALIATION - only applies to agent level and not the managers.
