GEICO reviews

Raised does not come plentiful & bonuses or obsolete

Short summary and my recommendations - I do not think this is a good place to work. They have good coffee that is FREE, other than that grab your license and make sure to leave. Keep applying for competitors (who more than likely pay much more for the same role) and you will thank me. The long story.. License testing - This is typical of jobs of this caliber. Requires you to learn, study, and of course pass your licensing test. The state test to be specific. To compensate for the fact there are a few who either do not pass or simply do not want to deal with the intense level of call center BS, they over hire. I realized they were hiring around 100 people every month. Of course if you pass, you now have your adjusters license. It would be a great idea to take it and move on to another company to utilize it. Pop up tests - They do not inform you until you have the role and passed the state licensing test. They have proprietary tests on their internal systems that they require you to pass. Specifically 4 tests and 1 final exam. If you do not average an 85% on these tests, you will be let go. This was the reason I was let go to be transparent. They said various times that your employment could still go on even if you do not have the 85% average. "It is on a per person basis" as they put it. Of course that was not true. I was planning on simply leaving for another competitor but GEICO beat me to it. Quite literally had an interview with another larger insurance company for the same role less that 48 hours later that was physically located down the street. Overtime myth - I personally would never work OT. Some people do. Whoever works. Here they work on a 38.75 hour schedule. this is designed because you may be minutes from getting off your shift, yet you receive a call. If the claim goes over, they do not want to pay OT. So scheduling you roughly 3 hours less than the traditional 40 hours is their cure to this. If you intend to work OT here, that means on a two week pay cycle, you will have to work through the 6 hours at a normal pay rate, just to start making OT because they schedule you at 38.75 vs 40. Be aware. Glassdoor abysmal ratings - This is a bit off color, but I thought it was so odd that during my month long wait to start the role, the Glassdoor rating for the CEO actually went down like 2 percent. That is huge considering there are 12K ratings and they are mostly terrible across various roles. Neon sign of a red flag. Working conditions - There is quire a bit of low morale around the office. It has the traditional call center micromanagement. And that is the worst part. Constantly threatening to give people write ups for tardiness, being late form break, etc. My last day, they informed us we must stay in the classroom. We cannot leave to use the bathroom or get water or anything until our allowed break or lunch time. I definitely was going to release bodily functions as I wanted when I needed to. When getting up to go to the restroom I was given the side eye by my supervisor. Like I was doing something against company guidelines or worse, the law. Just a weird thing I chuckled at in disbelief on my way to the John. Pay - it is low. I worked in the Dallas area. I cannot speak for other states, but given GEICO's track record I would assume it is the same thing. I was here to focus on the license and possibly being promoted into another role at a DIFFERENT company due to the pay. It was upwards of 50% or so less money compared to what the competition was offering. Culture - Management actually did what they call a "temperature check" with my class. They wanted to see what the morale was and speak about any grievances the employees were having within their first month of training. During that meeting (a class of 45 speaking to 1 person) she argued, became offensive, and gaslit us into thinking the behaviors of upper management was in response to our behavior. Essentially it was our own doing not theirs. The temperature check was to provide a false sense of empathy and understanding for those in my role. Culture 2 - I had various conversations with various people in management and realized they treated the ICS team with such a disregard. In addition to that, this was probably the only company I ever worked at where the word "memo" (the geico euphemism for write up) was said so many times to the class. They fear monger here and really want you to move day to day afraid you may be fired. I personally do not understand this form of control because the salary is so low here, there really isn't any merit to working in a high stress job that is this uncaring about you. Controversial bias salary tiers - I knew from day one I would not last here. I came in with a mark on my calendar after I received my license to move on to another company. So I kept my ear to the ground and really made sure to hear the good and the bad related to my role. I inevitably discovered they had salary "tiers." From 1 - 3. Upon asking serval co-workers (like 40) where they worked before here and such and what brought them to GEICO, I realized many people said "the pay." I thought this was odd because I knew it was the lowest salary for an entry level adjuster role that takes first notice of loss that I was able to find on the net in the DFW area. That pay was not good lol. Any way, then I put two and two together. These people had no prior insurance experience. One person worked in make up customer service, another worked in a factory, and another was in low-level retail. I thought maybe they were underpaid and simply got a higher salary than what they were used to. Then it hit me, when asking what some people were making, then I deduced I was at a lower salary tier than people who have much less experience than me. After more asking around, I noticed women with little to no insurance experience were placed in a higher tier. People who had insurance experience that simply had darker skin were placed BELOW THEM. Yikes. This was a trend I noticed during casual conversation with my peers. It is always good to discuss pay. In short, the outsourced Philippine HR that did the interviewing simply provided pay tiers based on who they liked or didn't like. To further support this, this company forces you to accept the salary and doesn't negotiate in any way. so HR just gave people what they wanted whatever pay based on factors OUTSIDE of merit or relevant work history. I will admit I had a small sample size (40 people) however it was shocking.