GEICO reviews

The workload is astronomically high and the expectations are unrealistic. Most companies have adjusters for different parts of the claim-liab/BI, we handle everything. We get 4-5 new claims a day plus demands which we are expected to have done within 5 days of receipt and have our first offer out. They will never be a 100% WFH company and only senior adjusters are permanent WFH at this time. **OUR PAY SUCKS** we do more than most other adjusters in similar positions at other companies and make much less money(some make as much as $15k more than us) Management is never clear about what’s happening in the company/dept. they’ll make changes and not tell us adjusters until something goes wrong which is frustrating. The company likes to “fix” things that aren’t broken but can’t take the time to upgrade or update things to make things easier for all involved in the claim.

Management is a mess, particularly on the upper end. Expect: - projects to materialize and then be de-prioritized without explanation - important decisions made that ignores analyst's work and opinions, either because "that's how x competitor does it" or just because - department shuffling every few months - outdated values, like a constant push for return-to-office throughout the COVID-19 pandemic even before vaccines were available - implementation of industry best practices only exists if a team decides its worthwhile, with no standardization of practices across teams or departments: software/tool documentation is sparse or uselessly outdated, version control is often nonexistent, testing? does a peer check count? Agile exists at least and there's verbal acknowledgment that many systems could be better, but good luck seeing changes unless you're willing to constantly push and implement them yourself. High turnover and new hires usually being fresh graduates doesn't help.