Pros
The salary. Paid time off. Benefits. Looks good on your resume. Paid licensing. Tuition reimbursement. Profit sharing.
Cons
You are not respected or valued. All you are is a number producing robot. The standards they hold you to are unrealistic and always changing. Most of your goals are beyond your control, however you will be treated like a failure and harassed if you fall short of perfection. You are micromanaged to the nth degree. I know so many people who are on prescription/street drugs and stressed out from working here. This job will eventually affect your health, sanity and personal life. It's one of the better paying jobs in the area, but at some point you have to ask yourself is the money worth it? Many people have left and taken pay cuts to be happier. Bathroom breaks are monitored worse than kindergarten, and if you use the bathroom "too many" times a day, it is assumed that you are just faking it just to get off the phone. The idea from management is that you are to use the bathroom 3 times a day. Once during your 30 minute lunch, again during your 15 minute break, and one more time after that. If you manage to stand working here longer than 1 year, make sure you get FMLA. This is the only way your sick time will not count against your dependability. Sure, you can call out sick if your kids are sick or you have the flu- but that'll count against your dependability and if you go below 97%...well then you will need another job. So make sure you get FML to use as a safety net to protect yourself. No one believes you even if you do have a legitimate health problem and anyone who does have FML is put on a not-so secret list by HR to be fired. You're made to feel guilty for taking time off even if it is approved in advance through the scheduling system. People who use their earned vacation are looked at like slackers. If you are not a GEICO drone who comes early, leaves late and is a robot, then you're treated as if you're a slacker. management power trips on the employees and can be very disrespectful. A labor union would have a field day with this place. management are often completely ignorant and unprofessional. Favoritism is the rule here. If your supervisor likes you then you can get away with murder. If your supervisor doesn't like you then anything you do will be a problem. You won't have the same supervisor for very long so this can be a good or bad thing, depending on your relationship with them. The work environment is very catty and competitive and management plays on this. I guess they figure if they keep the little people at each others throats then no one will complain about how poorly they're being treated. There is no privacy here.