GEICO reviews

2.7

25% would recommend to a friend

(12,717 total reviews)
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Nancy L. Pierce

50% approve of CEO

24% positive business outlook

GEICO has an employee rating of 2.7 out of 5 stars, based on 12,717 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GEICO employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

13K reviews
2.0
Nov 13, 2016
Recommend
CEO approval
Business Outlook

Pros

This position is probably a decent start for someone in the insurance industry as long as your realize the bias required to investigative for GEICO should not be there for a true professional.

Cons

As an SIU investigator with GEICO you will not be a true professional that completes an unbiased review of the facts available and submits the investigation to the appropriate adjuster. Your goal is to work as many claims as possible and work the investigative summary is such a way that it at least appears your cursory investigation financially impacted the claim. Be prepared to work 20-27 cases/claims per month, well over the industry standard and meet the requirement of a 9 to 12 average case life. By far the two biggest complaints on a daily basis is the volume and that if there are not enough claims being referred for investigation management will request "proactive" claims be investigated to meet the monthly number quotas. While this does not sound that bad the truth is you are investigating real people and holding up legitimate claims to make number quotas. The pay is moderate though low for this position and responsibility but there is not matching 401k or generous leave time.

2.0
Nov 12, 2016

Telephone claims rep II

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Meet really nice people.

Cons

Worst pay in the industry. They promote based on a Merit number only and not additional qualities the candidate may possess to put them over other candidates. Nobody is happy right now and everyone is so negative there. Everyone is leaving due to more money and better opportunities.

3.0
Oct 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Lots of freedom to do what you want. Management is remote so you have lots of autonomy to do the work the way you want to. You determine when you leave and that is based on how you pace yourself. Pay is good for what you do, and lots of benefits. Lots of opportunities for advancement and raises.

Cons

The nature of the job brings out the worst in people. Adjusting claims in person is a whole different beast than doing it over the phone. If you don't have the stomach to confront people then it isn't the job for you. You will deal with people screaming, crying, and even threatening you. It's just the nature of the job and the industry. Very little support from management, which creates a sink or swim environment. The work load is large and it is very easy to get behind if you are not on top of every detail. Customers will call you over the most minute things and you need to be able to handle it. IT department is terrible and the systems you use to adjust go down often which creates problems when trying to write claims.

Viewing 406 - 408 of 12,717 Reviews

Glassdoor has 13,253 GEICO reviews submitted anonymously by GEICO employees. Read employee reviews and ratings on Glassdoor to decide if GEICO is right for you.