GEICO reviews

Unrealistic expectations, unrealistic goals, not enough incentive, low morale, next to non-existant raises. You typically don't hear about something you are doing right, only what you could be doing better or what you are doing wrong. With the exception of a couple of supervisors and some very nice coworkers, this place is an absolute hell. There is no consideration for your family life or life outside of GEICO. When made aware of problems, whether with the equipment (computers) or something else, management just brushes it off and you end up getting penalized because you missed your numbers -- even though you are not provided with the working tools always. You are mostly threatened with disciplinary actions and termination. They set sum zero goals where only half of the people can hit or exceed them, and the other half is, therefore, by default missing them. Yet, 100% of us are required to somehow hit these goals. It is mathematically impossible. The bonus structure is ridiculous -- 'the dangling carrot' style. The management plays favorites and pick their stars -- their system makes it impossible for everyone to have a fair shot at making the extra money. Keeps getting worse by the month!!! Don't work here- you will literally hate life!!! And if you do decide to work here, you may want to stock up on some antidepressants, anti anxiety meds, and energy drinks. Cheers!

How do you run a large Call Center in the US and keep it cheap? Track phone employees time to the second, realizing that saving 2 seconds per call saves huge money when you add it all up. But something has to give, and everyone here knows phone reps burn out before 2 years and customers with anything other than an easy issue often receive poor service. Career opportunity? If you come in as a call rep without a degree and political skills your career is 2 years maximum on the phones. Phone Representatives OFTEN go for a lower paying non-phone job instead of quitting, just to get off the phone. Maybe 10% of employees have a special ability to tolerate the phone for years. Call center supervisors have even more pressure. They have to force the phone people to get all their metrics (call times, hold times, non-phone working times, all measured to the second) down, because the supervisor is managed based solely on the average of their employees numbers . Wonder why 3 phone representatives in a row can't correct your auto policy? The one that takes the extra time to 100% unscrew the mess will always have "bad numbers", is CONSTANTLY "counseled" on their failures, given smaller raises, and not allowed to "post" for other jobs since their numbers aren't good. There is no way to call that particular representative back, and it wouldn't matter anyway because they're gone. They went back to bartending to finish their degree so they can get a job doing "anything not related to call centers".