Woah! Where do I start...the work/life balance is terrible! Lots of schedules that require you to be a slave to Geico. There are so many unrealistic expectations. You're graded by numbers and some of the metrics you're dinged for are beyond your control. When you first start, they paint this picture as though you can advance extremely (within approx 6 months) quickly and the company is soooo fun to work for. Advancement opportunities are a joke. It's very hard. The pay is really low compared to competitors. My schedule changed to an awful schedule after I was told my schedule would NOT change. They did offer overtime and that was taken away several months ago. The company has little things at work for the employees... most of the time, you have to use your own break time to participate! Managers will disappear into meetings for 30 mins to an hour and won't even say anything. Then when you have issues, you're searching for a manager. They give you little freedom to do things on your own without the assistance of a manager. Information given to customers is very inconsistent....employees are usually on different pages. The vacation time is accrued. I've never worked for a company that heard such a stick attendance policy. I understand reporting to work as you're scheduled, but for those blue moon situations, geico has no regard for you. I exhausted my sick time and got extremely sick for approximately a week. I had no voice at all. I recieved a doctor's note and management appointment even review that. I even offered to come in and do other work off of the phones (there is other work that could be done) and they would not allow that. This was not a regular occurrence for me. I had not been sick in over 20 years! I ended up losing out on a weeks pay and it was unexcused. You're treated like a number here. Since working for this company I've developed depression and anxiety. I physically can't get up some days to go to work because of the high stress. This place is like a cancerous tumor.
