Imagine if Michael Scott from "The Office" was a sociopath or psychopath. That's Todd Combs, the GEICO CEO. Imagine Dunder Mifflin is GEICO. The show would be a little less light hearted, but the incompetence will make you laugh when you aren't crying.
All of the good things are offset by the decisions that trickle down from above.
The company is being run by one of Warren Buffett's hedge fund minions that fancies GEICO as a tech company. While the tech (especially internal systems) is badly outdated and needs a refresh, the hedge fund CEO is not knowledgeable enough to make certain decisions or hire the right people to make decisions. Todd Combs and most people he hires are true examples of failing upwards. He's only been successful at lay offs, creating enemies, and ruining a decent brand. And maybe that's what he was charged with doing. Based on all of the news about Warren Buffett lately, it seems his brain is pudding, and maybe there reflected back to who he keeps close.
This isn't a problem unless you're an employee of GEICO who just wants to do an honest job, have relative job security, and take care of your family. The constant threats and back and forth of lay offs and return to office are huge, purposeless distractions. It makes sense when you consider real estate investments and the odds of putting so many GEICO employees back on the road.
Additionally, the company is extremely management top heavy with the burden of doing work on the few people they haven't laid off.
There are three groups of employees: OG GEICO employees, former Capital One employees, and a assortment of employees not from either of these places. Each group has its own style of working.
Many of the managers have come from Capital One over the last year or two. It became expected that, every time there was a new manager announced, they'd be from Capital One. Some of the Capital One people are okay. Mostly, I think many of them make a solid paycheck while moving around clip art on PowerPoint and pretending to know things.
At the end of the day, I don't blame these people for getting a paycheck. I would do the same thing.
If you are thinking of coming to GEICO and leaving a job that's isn't that bad, wait it out. Especially if you have a family or health care needs. You really cannot trust that you will have a job from week-to-week.