Creepy Micromanaged Atmosphere Where Metrics are King
Pros
Paid training and licensing. Dress code is reasonably lax for a big company, save for their obsession over tank top straps not being wide enough (true story). Onsite cafe, big napping bean bag chairs, and "fun" calendar that offers events and contests to boost morale are nice touches. Profit-sharing is generous (if you last long enough to receive it). Free Keurig coffee on Mondays for all employees. The office building is big and modern. Employees are allowed to creatively decorate their workspace. Holiday pay and generous benefits package offered.
Cons
Stressful, massively micromanaged environment. Expect to be bombarded with emails throughout the day from managers telling you what you are doing wrong and rating every call based on an idiotic outdated metrics system. Supervisors and management seem nice at first...until you realize that they are spouting from scripted management training and you never really see their true personalities outside of what Geico would expect, almost to the extent of being Stepford-ish. The entire building has a creepy, Kool-Aid drinking vibe that you pick up on once you are there long enough. They seem to be trying to be a "hip" employer in the same vein as Google, but in the end, you are just a number chained to a phone. Geico wants to mold you into their vision of a rep, so don't bother bringing any past job experience to the table...they don't care about it, and might even see it as a hindrance to your performance. Bathroom, personal, and lunch breaks are obsessively timed. Quality standards are ridiculous and unreachable. You will earn time off, but expect to be backhandedly punished in some way for using it. Reps are expected to upsell other insurance products to customers on almost every call, using slimy and manipulative tactics. Reps who do not upsell well are dinged and threatened with termination...God help you if you try to avoid that upsell reminder that pops up at the end of a call. The pay is good and the profit-sharing is better, but you will sell your soul and your sanity in exchange. You will only promote if you fit in...leave your personality at the door when you get on the phone. Those who deviate from the Geico script will not last long. I ran screaming from this job after it started affecting my mental and physical health. Their ads are cute and funny, but there is nothing chill about the job itself.