1.0
Dec 1, 2018
Recommend
CEO approval
Business Outlook
Pros
A lot of great co-workers
Cons
Too many supervisors and upper management clueless about the call by call needs of the employees and customers. Many sups will yell at you if you take a few minute or 2 to document a call so you can be fully focused on the caller during the call. The rules change weekly and there isn't consistency in discipline. People who miss a lot of time and/or take extra time on lunch and breaks barely get a slap on the wrist. Others get fired for making mistakes on claims (that don't affect either the customer or company profit) yet half the claims are full of incomplete information because employees screwed up, yet they stay employed.