There are three main ways you can start out: Sales, Service, and Claims; all of which are on the phones 8 to 12 hours at a time. For the first 6 months, you should expect to work a 10 hour shift, most likely until 10pm-midnight. After a year (rarely less), you are given the opportunity to post for another position. The problem is that roughly 80% of the positions at the company are entry level so these posts are often very competitive and difficult to achieve. If you decide to stay on the phones you can expect to see 40-60% turnover around you. To counteract working in a graveyard there are constant gifts of fat and sugar filled food to calm the nerves that go with being tethered to a phone attempting to achieve roughly a dozen phone metrics. Expect to gain some weight.
Your calls are subject to constant monitoring by no less than three people: your supervisor, manager and a performance monitor. Your calls are also recorded and can land you in hot water if your "customer interaction" is below company standard. If your numbers fall below standard for two months you can expect a written warning and if they fall for a third you can expect a Performance Improvement Plan, both of which will be in your company file forever. At this point you will be subject to termination at any time your numbers slip.
Some can handle it and handle it well, others cannot take it very long and usually last a year or less. Out of the 13 people that were in my sales training class held 18 months ago, there are 5 left.
All in all, I would say it's worth a shot but I would not leave an established career with the intent of making a new career with GEICO.
