GEICO reviews

They expect their sales people to sell an automobile insurance policy from beginning to end in 15 minutes, no matter how many vehicles, how many drivers, how many tickets and accidents, etc. If the customer's cell phone dies, you can't call them back--no matter if you're just ready to take the payment. When that happens, the person calls right back in and gets someone else who takes the payment. Or, if the person only has cash at that moment, they can't buy the policy until 30 minutes later when they make a deposit at the bank or buy a pre-paid card. THIS HAPPENS ALL THE TIME! They try to tell you that it happens equally to everyone, but that's not exactly a true statement. The random person who gets your customer's payment gets bumped up in queue preference, meaning that they are considered someone who has a higher-likelihood of making a sale because of that. Depending upon the timing of when someone comes out on the sales floor, say like if they're during income tax season when they start, a person can, by the luck of the draw, be rated as a better sales person. So, if you start taking real calls in late February, early March, you will probably have a higher close rate than someone who comes out a month later. This tells GEICO that you are a better sales person, and that gives you preference in the queue. You get paid more bonus, and you get promoted and raised. Now, onto the Q/A portion of your commission (incentive). Let's say you take 500 applications in a month's time, and of those applications you sell 300 policies. At $40/policy that's a pretty good bonus check, right? Not necessarily. You can sell policies like a champ, and make GEICO lots of money, but if you take longer than 899 seconds to do so, or if you asked the customer about college education but didn't specify associates/bachelor's/masters/PhD; if you put the wrong emphasis on the wrong word in a question; if the customer says something to you that you couldn't hear correctly and it would have affected the rate by one penny--you get a 0 on that call. Now, they "randomly" review X amount of calls per month, and if you don't get a high enough Quality score, you don't get paid on those 300 policies you sold. That means that, on a busy month, you take 500 calls and sell 300 policies, 3 phone calls that might not have been down to the word and comma exactly done 100% correct--that disqualifies you for getting paid. It puts you further down the list for raises and promotions, and it ensures that you either stay where you are (making GEICO lots of money but not being compensated for it), or you eventually just quit because you can't make any headway. This job is not for you if you can't stand the idea of sitting and saying the same words and phrases to hundreds of customers every month, doing so for years or decades, and not making enough money to pay your bills. If you can somehow plan it out so that you start taking calls around the first or second week February that count toward your performance reviews, and if you're a speed talker, and if you can use black magic to ensure that a customer's cell phone never dies and they always have enough money for the first payment available on a visa or master card that is not pre-paid (pre-paid cards don't qualify for the best payment plan), then I say go for it!

Management is out of touch with the jobs, too much work, not enough employees to do the jobs, archaic systems, new claims system is awful. We even had trouble with not enough lines for telephone calls to be made out of the building, yet we still were expected to do all of our work. Provide the tools needed to the associates to do the job. .