GEICO reviews

Most careers begin and end in the call center, whether it be sales, claims, or some facet of customer service. That means all day, everyday, on the phones. Having a two day weekend is non-existent for most departments and rarely does one get to choose their shift. Most supervisors and management are more interested in wringing the most productivity out of your current job than in helping you rise to a better position, so if you aren't a self-starter always looking for a way off the phones that's where you'll stay. Turnover is high in the entry level positions and a large percent leave in the first two years.

GEICO grew too fast, and management still tries to run things like it is a mom & pop organization. There is a very high turnover due to job dissatisfaction and the fact that most other insurance companies pay more. Staffing levels are either way too low (meaning higher workload for employees) or too high (meaning they become a lot more strict on rules). I saw the disorganization from the start, as the hiring process was chaotic. I even showed up to work for my first day upon being hired, only to be sent home because they didn't have my paperwork ready. I was called to come in the next day. That really just set the tone for the way things would go for the next few years. Training is very poor as there is no training department. They simply have supervisors of the departments teach the new classes, figuring that you will just "pick it up as you go." GEICO is also the "low cost provider." As such, everything is cheap and most things are either leased (computers, headsets, printers, etc.) or purchased second hand (office furniture). There is little or no communication between departments, or between management and employees, and their answer to everything is to shuffle people around. In my first year, I reported to 9 different supervisors. It hasn't improved much in the past 3 years. And management prefers to tell you bad news or advise you of a pending move 15-30 minutes before the end of your shift on Friday. Sometimes you just show up to work and find out. For those who do not like change, it is not a very comfortable work environment. Management likes to have "town hall" meetings and they tell employees how much they are valued and they ask for feedback all the time. But they never really listen to employees, offering instead numerous excuses which change to suit the circumstance.