GEICO reviews

2.7

25% would recommend to a friend

(12,713 total reviews)
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Nancy L. Pierce

50% approve of CEO

24% positive business outlook

GEICO has an employee rating of 2.7 out of 5 stars, based on 12,713 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GEICO employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

13K reviews
2.0
Dec 1, 2012
Recommend
CEO approval
Business Outlook

Pros

-Salary- At 40k starting out in the Fredericksburg area, that is really high compared to salaries with other companys. -No Commute -Great Benefits

Cons

-Call Center- need I say more? You are constantly being listened to, graded on almost unattainable expectations, worried to death by your managers if you say the "wrong" thing to a customer and headquarters might be listening to your call. I was downgraded for the silliest things, I am not a robot, I am a normal human being and customers would rather want to hear a normal person talking to them on the phone. - All jobs are stressful, but the fact that you are glued to a phone in a cubicle just made it worse. - "Low cost provider" cheap office equipment, old computers, get with the times!! -ALWAYS hiring-- managers and hr will tell you its because they are growing, NOPE its because people are always quitting. -I made the mistake of leaving my previous job to come to GEICO solely on the fact that it was a significantly higher salary. I should have really thought about what I was getting myself into. If you are thinking about getting a job at GEICO, especially in the claims department, ,really think about what the working environment will be like. You do not have any face to face contact with your customers, its an extremely stressful time for them, so they are going to be rude and impatient.The fact that your only contact with them is over the phone, they will have more...(how do I say this appropriately) "confidence" in speaking rudely to you because they will never see you in person. There is 4 months of training, but I think half of it was wasted on irrelevant topics and corny training exercises. Just teach us what the job REALLY entails, not wasted on watching 1990's training CD-ROMs.

3.0
Nov 29, 2012

Room to grow and relocate

Recommend
CEO approval
Business Outlook

Pros

Can start at any level and move up. It depends on how hard you work and how people perceive you (pro and con). If you take business courses you can get into a management position. You can relocate to any State they have a brick and mortar building. They encourage this and is the best way to move up.

Cons

Have to drink the cool-aid. You probably will not get anywhere if you don't. Do NOT be late or take an emergency day off. It WILL count against you. Expected to be at work no matter what--even with several feet of snow. ll management cares about is numbers not the people.

2.0
Nov 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, medical, dental, etc. Profit sharing can be good, depending on the year Company car and gas card Adjusters generally are willing to help/look out for each other

Cons

Managament disconnected from the rest of the company Grossly unrealistic goals No clear directions "Fly by the seat of your pants" feeling Lack of consistent judgement/processes Ridiculously large workload to the point of overwhelming almost all the time Too much responsibility on the adjusters (one person can only do so much) Lack of adequate staffing Favoritism Management holds grudges Micromanagement Long hours, low compensation when compared to workload and other companies

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Glassdoor has 13,249 GEICO reviews submitted anonymously by GEICO employees. Read employee reviews and ratings on Glassdoor to decide if GEICO is right for you.