Here's the problem, the way things are handled at GEICO are so inconsistent from one area to another that it's impossible to enjoy the job; especially if you worked in multiple areas. Don't listen to those who say they love the company, unless you too have a low judgement bar, because you're really not compensated compared to other companies, and every time you bring it up they throw profit sharing in your face when it's not even a definite that you will get it.
The people who make decisions for at least my specific job have NO idea what they are talking about. Most of the processes are fairly new, and most of the supervisors and management that make these decisions either never have done the job, or it's been so long since they've done it, they can't relate to the stress of the employees. How crazy is that? Would you want someone to be a supervisor of a Cooking staff if they've never cooked? It's ridiculous.
When I started, GEICO was an "Employee first" company, however, it's no longer the case. I would say the 75% of the supervisors I have worked under have a God complex and feel that they do no wrong and have all the answers. They even show favoritism and hold grudges against their employees. Now the other 25% of the supervisors that I've had were completely wonderful and I would work again for them in a heartbeat.
The customer service stick that they constantly beat their adjusters with. Let me say this...Adjusters have a bad stigma attached to them already. Our job is to regulate the cost of losses as much as possible. Although we do it fairly, the general public doesn't see it that way. If you are doing your job correctly, it will be very hard for you to get the 90+% satisfaction rating that they want. I've even had my supervisor suggest that we should beg the customers to rate us all "10" on the survey if we if it comes down to it.
And the smoking gun: the amount of work that they require you to do is ridiculous. If you manage to have the 8 appts in the ARX program that they call for, in some cases even 5 appts, you either A) have to work through lunch to get all of them handled within the business day that they require, or B) Skip lunch and work OT, but get this...you don't get true OT. You get some partial amount which is less than half of what you make hourly on a normal basis. I'm almost pretty sure that is against some type of ethics or labor law. I'm sorry, I thought slavery was over with.
I could go on for days.
