GEICO reviews

2.7

25% would recommend to a friend

(12,713 total reviews)
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Nancy L. Pierce

50% approve of CEO

24% positive business outlook

GEICO has an employee rating of 2.7 out of 5 stars, based on 12,713 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GEICO employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

13K reviews
5.0
Feb 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive for starting off. Although the title is Customer Service Rep, make no mistake. You are a licensed insurance agent by the time you handle your first calls and typically well trained for it. Everyone you meet and work with here seems to be very inclined to help answer any questions. Lots of diversity, people from all over! They have break rooms everywhere, an onsite gym, security patrolling grounds. They will pay a night diff of 10% for afternoon shifts. 7% pay increase once out of training and opportunities to work overtime. Perhaps my favorite part was finding a lot of very bright people here. Was given a chance to participate for Habitat for Humanity and still get paid. Maintenance and cleaning crew are on it. Very clean bathrooms. You'll never miss a break. They ask that you take two 15 min breaks. Everyone is prepared to work hard when on the clock.

Cons

Most of the cons would be somewhat trivial. Parking lot can be quite full during some parts of the days making it difficult to get out or in. Training has deadlines, although everyone is willing to work with you, Geico's customer service standards can be demanding. Calls times are a blazing 5 min or less average at a call volume of about 40 - 60 calls once your full time on the floor. There is a lot to learn even with a 5 month training window! If you're a student, you'll be just fine. For some people there is a lot of pressure to perform, this could cause anxiety for some people. There were parts of training that would totally challenge your psyche.

1.0
Jan 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay. The employees and some supervisors (not management). Health benefits. Training.

Cons

Everything about the job is a con, in both meanings of the word. I was there for a year and 1/2 and that was way to long! I was actually very good at the job, pulled awesome numbers and carried my team a lot, each month. You would think doing so I would be appreciated? Nope! They could careless. The second you miss a call, you're a POS. They only want a warm body in that cubicle, to pick up that never ending ringing phone. The stress that comes with the job is unbearable most days. If you don't know what FMLA is, you will when you start this job. I left the company and took about a $6/hr pay cut and couldn't be any happier. Some advice: don't work here. Go work for a company that cares for its employers and somewhere you will have a opportunity to grow, fairly. The money is alluring and they definitely know how to put up the smoke and mirrors to make you think all these negative reviews are just by negative people, just like I did... but there is more truth in these negative reviews than the positive ones.

2.0
Jan 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Friendly atmosphere, relatively down to earth employees, extensive training, great pay, endless benefits and opportunity for growth.

Cons

This job is very similar people in your life; when you're doing good they love you. When you're not doing so good, they want to have nothing to do with you and start looking for the next person to take your spot (while they continue to smile in your face). I will say that they give you enough notice (or what they like to call "memos" to get your numbers up or you will be returning your badge and escorted downstairs by management. You are timed for EVERYTHING, from using the bathroom to documenting files; the time clock system is like Big Brother (but I guess time is money & GEICO is a "low cost provider".) The hours are also VERY long, especially when you're attached to a headset all day. The first three months of training you sit in a classroom and retain a plethora of information about the insurance industry, while you stare at a computer screen all day, which is very cut and dry. It's darn near impossible to stay awake. The training was good, but it was taught and practiced in a Utopian kind of way, because once you get on the phone with customers SITUATIONS ARE COMPLETELY DIFFERENT AND DON'T EVEN COME CLOSE TO WHAT YOU LEARNED IN TRAINING! Then you get errors on your calls for things you never learned, or you get help from your coaches, and the call is monitored and you made a mistake and it's counted against you. The job is beyond stressful, but it pays the bills, gives you plenty of leave time, and full benefits, so you put up with the gray strands sprouting from your scalp.

Viewing 283 - 285 of 12,713 Reviews

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