GLG reviews

2.6

23% would recommend to a friend

(2,296 total reviews)
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Gemma Postlethwaite

21% approve of CEO

19% positive business outlook

GLG has an employee rating of 2.6 out of 5 stars, based on 2,296 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GLG employee rating is 30% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Apr 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Free coffee, decent pay, cool office space. My manager was genuinely a nice person.

Cons

Where do I even start? First of all, jobs are not advertised for what they truly are. I've been out of this place for a while now but, when I started with the company, I was convinced I would be in a "research" position, doing "research" work. What you truly do, however, when you join the company, is working as call center operator or, to put it nicely, as a recruiter (although this does not do justice to the job actual recruiters do). It's hard to say if their recruiting strategy is to use such fancy titles to lure students from big-name universities to work for them so GLG can look like an attractive place to work, or if they simply are clueless about what research means. When I asked my interviewers what the average day at GLG looked like, they all provided descriptions that did not end up matching my day-to-day tasks. Instead, they used vague vocabulary such as "research", "projects", "client service". In fact, you basically scroll through LinkedIn trying to find senior and accomplished professionals that can block an hour off their schedule to MAYBE talk to your client (who is actually the client of some senior associate upstairs), if the client doesn't drop the "project" altogether. Here it is, in two lines. Why try to be fancy during interviews? Why try to recruit from great schools, when this is a job anyone with a high-school degree could do? Second, let's talk about GLG's metrics, defined by leadership (supposedly) through an algorithm that has never been shown to anyone. Metrics are a good thing, they are supposed to motivate employees, to keep them accountable and to allow for transparent career progression. Provided they make sense. Their metrics are purely quantitative (and quantitatively, they don't make sense). Management lets you know that there are also a number of qualitative metrics that are relevant to career progression. Truth is, they don't matter. As a result, in most cases, managers have no managerial skills and can barely communicate clearly with junior associates. Still, they can sell GLG very well over the phone and find ways to get in contact with strangers. This is emblematic of GLG's priorities. To sum it all up, at GLG you will learn how to look someone up on LinkedIn, how to find people's emails and phone numbers, to reply to emails at any time of the day (which is okay, but for a much different salary), to drink a lot of coffee, and to never question leadership's metrics. You will not become knowledgeable about the industries clients are looking to invest in. Some managers may acquire managerial skills, but that is entirely up to them and their sense of responsibility. There is absolutely NO knowledge or learning involved at GLG. Advice: if you have just graduated from college and have ANY type of passion, for ANY subject or topic in the world, don't take shortcuts. Don't go for the shiny pay and fancy title. Go work for someone who can get you into the industry you actually like, even if they can't pay you as much as GLG does. If you want to become a recruiter, this might be the right job for you.

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GLG Response
7y
We hear your concerns and only wish you’d have brought them up sooner. We believe wholeheartedly that GLG is a great place to work – though not without some growing pains. In the time since you left, we’ve worked hard to improve the overall employee experience. And we’re confident our (now) more than 2,000 employees are already seeing results. The role you had, for instance, is no longer called “Research.” Instead, now “Client Solutions.” We heard feedback from GLGers like you, and we are in the process of restructuring – and adjusting expectations – to better reflect what the jobs now entails. Client Service Associates (CSAs) are the engine of GLG. They focus on recruiting new experts into our industry-leading network while learning the skills needed to be effective client service professionals. Associates often become Senior Associates, where they work to understand client needs and help them answer their most pressing business challenges. Our CSAs are strong communicators, from all majors, with diverse personal, academic, and professional backgrounds. They can move into roles in which they manage teams and there are others in which they can contribute individually. We also offer a mobility program that lets GLG employees transfer across roles, offices, and even entire regions. Career progression depends on many performance factors. Metrics are a barometer for our business, but they are by no means the measure of success here. We’re working every day to improve how we gauge induvial performance in the fairest and most transparent way possible. Metrics should never get in the way of seeing the complete person. We’re so sorry it didn’t work out for you here but wish you success in your new role.
2.0
Oct 29, 2016

Okay for a first job, steer clear otherwise

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Several of my direct managers were smart and genuinely cared about my happiness and success. No real complaints there. GLG does hire SOME smart, interesting people -- I sought those people out and made some amazing friends. The new office is a fairly nice work environment. If you are direct out of undergrad (90% of the company), you will basically experience a dark version of a 5th or 6th year of college (because you will feel like you're at a frat house, but stressed and working constantly). On that note, if you want to gain responsibility as a young professional, you can typically do that at GLG.

Cons

If you have any prior work experience, I strongly discourage you from taking a role at GLG, which is sad because I believe the business would be more infinitely more balanced and healthier if they actually had a true middle management layer. Very rarely do they hire anyone as a manager, so despite leadership experience, you will start at level 1 with all the undergraduates. Intellectually satisfying for approximately 3 months. You can learn to do these tasks, even in "Research," without applying creativity or ingenuity. This is a highly transactional environment. You need less time to think, more time to execute. They are really trying to elevate what they "do" as a business, but at the end of the day, the bread and butter product is a brief phone call between "experts" and the clients. Clients sometimes care about the GLG employees, but I found they rarely cared about the professional consultants. Total lack of respect for the professional's time, schedule, boundaries, etc. I also found the longer the tenure, the more inconsiderate GLGers became towards Council Members. Run predominately by 23-25 year old egomaniacs. There is a major sense of superiority among the different financial services teams as well. There are people in upper management who have been there for too long and who everyone acknowledges thwart progress and satisfaction among employees. There are an abundance of meetings. Less meetings and more time to actually work and leave at a decent hour would be encouraged. Typically inflexible when it comes to working from home (even though vast majority of work doesn't require you to be there). The hours are absolutely atrocious. If you aren't working all the time, then you aren't an asset to them. They praise work-a-holics. A lot of disparity depending on which area of the business you support - this goes between businesses (Corporate, Life Sciences, NAFS, PSF) and within the business themselves.

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GLG Response
9y
I co-hosted the GLG Town Hall in which Alexander responded to a question about how he considers feedback from Glassdoor, as referenced in the Advice to Management section above. Alexander’s response was misinterpreted by this reviewer. The point Alexander was making, as shown by the quote that follows, was that our hiring process needs to be fully transparent so people know what to expect. Here’s his answer, as taken from the recording: “I don’t read all of them [Glassdoor reviews]. The team reads them and shows them to me. Gosh, there are a lot of different types of reviews. I take the collective feedback seriously. I guess one type of feedback that I take particularly seriously is when people feel frustrated that they feel the job is not as billed or [is] just call scheduling. I take that as, 'oops we got our hiring process wrong.’ We need to be totally transparent about the job, and somehow it didn’t work with that person. And that seems like a fixable problem, and we’re going to work really hard to fix that, and we are working hard to fix that. We want to be super clear about what is the role and what are the roles so people come in eyes wide open. The second point of, 'is it just a call scheduling job'-- I resent that opinion because I think it’s both our fault and it’s the employee’s fault but it doesn’t need to be so. Meaning that this role of being a service professional here can be as - if you want to call it - strategic and as entwined with the customer’s thought process as you make it. And it’s totally a gap between your ability to execute and our ability to train you and our presence as a company, meaning people’s understanding of what we do, that sits between us solely doing scheduling and…[becoming a client’s learning partner]. That said, there are some solutions we can put in place, like a call scheduling system or even a team that schedules calls to reduce that burden. We have those teams but not at the level that we might – so there’s a chance we might be able to expand them. So I take those collective ideas seriously.”
1.0
Nov 8, 2018

What a mess...

Recommend
CEO approval
Business Outlook

Pros

GLG is the story of a company that bait and switched real changes. The new CEO's main directive from the Board should be to radically change the culture here and possibly the company vision of how it operates with its clients. However, it will take many painful years to dig itself out of a reputation rut. As for pros... Coffee - yes, they have good coffee baristas. Find me one office that doesn't have coffee. This can't possibly be the biggest draw for a global company... can it? Have you seen what similar size offices in Austin offer for perks? People. The divide is vertical, not horizontal. And if the reviews are confusing because they both praise and bash "the people," this is why. Your team, 50% chance your manager, and your starting cohort will be the good part of GLG culture. 95% of your in-person interactions are with other 20 somethings and there is fun to be had in Austin/NY. But be wary of those close in age who have been there for a few years. They have had to make compromises and accept groupthink to be in that position. Or they are openly depressed and linger. The longer you are around the more you realize you do not want to end up like these GLG lifers. The benefits package is decent for a first job not in a tech company/other major corporation for Austin.

Cons

As to the tone of the review below, I would say this is the attitude and talking points many GLG lifers adopt after they accept that this is what the professional world has to offer. They know deep down that years of spamming has not led to industry experience, relevant knowledge and skills, or ability to conduct change management. That is GLG's fatal flaw. It's why it is a story of a company that is in an endless loop of discontent. All of the people who a few years back thought they were spending those monotonous hours doing admin duties to one day have a better work-life balance, something different to do, and have tech revolutionize the day-to-day have now come to tacit acceptance with the fact that there is nothing to show to the next employer. Knowledge an inch down is a Google search. You don't really learn about (insert industry or topic here) if you do an (Industry or Topic) GLG project. Anyone who says you get to learn a lot is someone who is deeply ignorant about what industry experience/knowledge actually is. "Associate, Hedge Funds" or "Manager, Life Sciences" or "Sr. Associate, Tech Media Telecom" sounds pretty damn nice! If they could get a job in that industry they put on their LinkedIn, they would have already left. Of course first jobs aren't ideal. But you are supposed to gain skills in your 20s. It is sad to see so many accept that their jobs should suck and their pay/skills should suffer. What is the point of taking this job if even after years of work you admit that you simply don't add enough value and are replaceable? If I'm a college grad with potential and I want to bust my tail, I should be able to add value to a company and not come to the conclusion that I will ultimately be worth very little. Maybe some people are entitled and overvalue themselves, but it would be wrong to say this is the majority... I believe the majority just want an opportunity and quickly realize GLG is not it. This "overvaluing" point also wouldn't explain why those who get brought in with significant experience in higher roles also come to the same conclusion about GLG The widespread submission among higher level managers should come as no surprise due to the way this company prioritizes conformity. Fresh perspective and courage should not be so highly advertised on GLG's list. I've seen countless examples of good management and ideas shot down because of insecurity or because senior leadership was simply a deaf bubble. I've heard senior leaders ask junior associates to "drink the Kool-aid" (not misquoted) instead of doing what good leaders should do in propelling and nurturing those with different perspectives. Career progression is artificial because of this cult mentality. Since skills and managerial potential don't actually matter, it's really just the wild west as far as promotions go. You are eligible within certain time bands, but they always change how they approach each cycle because they of course wildly mismanaged people the last half year. There are Managers that don't manager anything, Associates who have radically outperformed the average level to no benefit (seriously, why even have metrics?), and Chiefs of somethings whose only job it seems is to post pics with industry/media folks or go on the news about things not even remotely related to GLG. Real talk - the Manager title may be worth it if you've already sunk a year in... beyond that nothing actually will make a significant difference, and even saying Manager makes a significant difference is pushing it. Just play your cards right and don't step on anyone's toes, especially the very sensitive upper management.

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GLG Response
7y
We’re listening. Each employee’s experience is important to us. I’m sorry you had a bad one. We believe deeply that every person has unique insights to contribute and we want to give our people the best opportunities to do so. It’s what we build our business on. We live this commitment by taking employee feedback seriously – positive, negative, and everything in between. We’re committed to finding new ways to make GLG a great place to work for everybody – regardless of role, department, or level of seniority. We’re disappointed to hear you did not enjoy your time here. We aim to hire the right people in the right roles and create a dynamic environment for professional growth. As current employees know, we’re taking action. We’re talking with GLGers to co-create our culture – defining who we are and who we want to be in the years ahead. As we move forward, we know we still have work to do. And we’re confident, with everyone’s help, we’ll get there.
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