GRAIL reviews

2.9

42% would recommend to a friend

(218 total reviews)

Bob Ragusa

39% approve of CEO

32% positive business outlook

GRAIL has an employee rating of 2.9 out of 5 stars, based on 218 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GRAIL employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

218 reviews
5.0
Sep 1, 2018

I love working here!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- lots of hard work, but on your own terms. I never feel bad if I have to leave to pick up my daughter from school. - really, REALLY smart people - strong focus on developing people, and encouraging decision making throughout the company (not just with the executives) - snacks, lunches, new gym - regular town hall meetings with the CEO, approachable executive team for the most part

Cons

- smart people with lots of funding can sometimes step on each other's toes

1.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The greatest highlight of this role is being able to help people and contribute to the overall success of oncological healthcare. Grail also offers a bonus, incentive program, cultural celebrations, free coffee, snacks and $12 lunch program

Cons

Management: The laboratory is supervised by a team of five individuals, most of whom lack relevant certifications and hold educational qualifications that are often surpassed by lower level techs. In some cases, experience within the lab is considerably less than those they manage. There is a concerning pattern of supervisory duties being delegated to qualified lower level techs, allowing supervisors to leave early and take additional time off. Supervisory personnel engage in disruptive conversations within the lab, often focused on personal interests rather than professional matters which is hypocritical when contrasted with the reprimands issued to other staff for similar, less disruptive interactions. Highly skilled senior techs consistently shoulder a significant workload, including covering for supervisory responsibilities and processing assays. Favoritism: Several highly qualified techs with advanced degrees and certifications are overlooked for advancement or projects due to a perceived lack of favor with supervisors. The work environment appears divided into distinct cultural groups, with supervisors demonstrably favoring those who align with their own cultural preferences or engage in gossip with them. This behavior has created an environment where some employees are permitted to disappear for extended periods, conduct personal business on company time, and avoid accountability for mistakes often covered up by management. Training: The selection of trainers appears to be based on favoritism rather than competence which results in techs being trained on the assay with a robotic approach, lacking the necessary troubleshooting skills or fundamental understanding of the underlying biological and chemical processes. The training schedule was previously mismanaged by a supervisor who not only lacks the necessary skills to effectively fulfill this role but was also responsible for significant failures. Advancement: Opportunities for promotion within the department are scarce. Advancement appears to be primarily reserved for favored employees who prioritize work over personal life. A strong work-life balance is not valued, and those with families or commitments outside of work are consistently overlooked. Supervisory personnel lack understanding or empathy for employees with families as none of them are parents. They appear to value an unsustainable level of dedication, expecting constant availability for shift coverage, training, processing, volunteering, and an immediate response to communication, both in person and virtually. Competent performance of assigned duties is not considered sufficient for advancement. Veterans: Several of the other (enlisted) veterans I have worked with have either left the company voluntarily, been devalued in their roles, or terminated. HR Concerns: Despite two-plus years of service, as a competent trainer and SME, without any documented disciplinary actions or performance issues, my employment was terminated. No formal explanation or documentation specifically outlining the reasoning behind this decision was ever provided. The absence of such documentation implies the intent to hinder any challenges to the decision. Given the proximity of my termination to a significant performance incentive payout, a managable health issue, and the "at-will" employment status in North Carolina, I am left to believe that all of these factors may have played a role.

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GRAIL Response
2y
Thank you for taking the time to share your experience at GRAIL. We have shared your feedback with the appropriate teams and will continue to work to create a positive employee experience for all.
2.0
Sep 6, 2018

Exciting place to work, but with many caveats.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The mission is absolutely incredible. - Most folks at GRAIL seem to be really motivated by the mission. - Really well funded.

Cons

- Leadership at GRAIL are from really large biotechnology/ pharmaceutical companies and academics which greatly influenced the operating framework, employee behaviors, and values (re: decisions made in a vacuum, resistance to change, land grabbing, competing for kudos etc). - No value placed on creating an environment where you got to learn about your colleagues both professionally and personally. Company wide events often held at awkward times which meant really low attendance. Seemed like very little resources allocated to team events albeit being super well funded. - Incredibly gossipy environment. Feedback often delivered indirectly. No empathy for each other. - High churn. Most folks only stay for a year or less, particularly at the leadership levels.

Viewing 19 - 21 of 218 Reviews

Glassdoor has 240 GRAIL reviews submitted anonymously by GRAIL employees. Read employee reviews and ratings on Glassdoor to decide if GRAIL is right for you.