Gainsight reviews

Really appreciate this excellent input. So much resonates, and it's a reminder of what we need to focus on. On the product effort, I do think Customer Success Platforms take effort from both sides. What's amazing is how AI (eg Staircase or our native AI functionality) are not only reducing effort but also making people not have to do certain things at all. For example, traditional health scoring is a lot of effort (in any platform) due to the manual nature of rules-based scoring. The future of AI scoring is pretty exciting. But that doesn't take away from your feedback. On acquisitions, I hear you! I mentioned this in our all hands - we want to do even better with Skilljar. It does feel like the pieces are coming into place now - but I'm admittedly biased :) On the last one, I feel you - even I feel that way sometimes lol :) Def a big focus for us but also one I'd love input on. Appreciate you so much! Nick