Pros
Here’s been my experience at Gainsight. The first time I formerly met our CEO Nick Mehta was my second day of work. It was about twenty minutes before Nick was to take the stage at Gainsight’s annual Pulse Conference. 2,000 loyal customers, friends, potential customers, the press, VCs are waiting for Nick. Somehow during the meeting and handshake Nick’s phone ended up smashed to pieces on the floor. I was mortified. I’ll never be 100% but I’m pretty sure it had to have been me that toasted our fearless leaders phone, then, there. Wow. Nick didn’t blink. He said it was his fault and the phone would be OK. And that sums up Nick, Gainsight, and our culture. We’re a culture of smart yet kind, hardworking yet childlike, determined yet yielding people. I think deep in every Gainsight employee there’s the awareness that this is a very special CEO leading us and we don’t want to let him down. Yes we have unlimited vacation time and email free Saturdays, but the real benefit to working at Gainsight is solving one of the worlds most challenging business problems (how to retain customers using technology) with the nicest, smartest group of people you’ll come across. If you’re like a kindergarten teacher that just started work, and you’re full of hope and awe and see the world as special, join Gainsight. If you’re difficult to get along with and take shortcuts in your relations with customers and co-workers and wonder if all the awe about Gainsight is true, this is probably not the place for you.
Cons
Every once in a while you just wanna get angry after a stressful day and yell at someone that caused you pain, and Gainsight would not be a good place to do that! The culture is not tolerant of anything but the most diplomatic of human relations. It sounds appealing but not everyone is cut out for a positive work environment. You know who you are! Don't come to Gainsight.
