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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (721 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      721 reviews
      5.0
      Sep 23, 2022

      Where HUMAN-FIRST is not just talk!

      Senior strategic engagement manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leader in Customer Success. Company has literally written the book on customer success and provide amazing thought leadership in this area. Gainsight certification is considered the gold standard. Amazing leadership and teammates. High level of collaboration and human-first empathy in all interactions. Growth opportunities. Feedback heard and implemented. Work-from-home. Extremely transparent internally and with customers.

      Cons

      No 401K match at this time.

      5.0
      Sep 23, 2022

      Gainsight lives by it's values, especially human-first

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gainsight has incredible leaders who believe in taking a human-first approach to managing our teams. As a CSM, I'm getting unmatched professional development opportunities. The people are incredible and the benefits & pay are very competitive, even against industry leaders.

      Cons

      Gainsight is growing fast and with fast growth, comes growing pains. With that said, leadership has shown a proactive approach to overcoming scaling challenges and ensuring our teams are not stretched thin through the growing customer base.

      5.0
      Sep 23, 2022

      Great fit for me

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Unlimited PTO, Monthly Recharge Day (I LOVE these days!) - Great health insurance that's almost free for employees - Great culture where people love their jobs but still prioritize work/life balance

      Cons

      - No 401k match - The unlimited PTO requires a mindset shift if you are used to a set number of days. You can end up taking less than you did before because you don't have a bank to "use up." Plenty of people take plenty of PTO, so it's great once you're used to it!

      Viewing 256 - 258 of 721 Reviews
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      ReviewsGainsight reviews

      Glassdoor has 751 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.