Gallagher Customer Success Manager (CSM) reviews

2.2

52% would recommend to a friend

(4 total reviews)
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J. Patrick Gallagher Jr.

100% approve of CEO

100% positive business outlook

Reviews by job title

4 reviews
3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Support of Management Growth opportunities Tools and resources to do your job Great work life balance

Cons

No annual bonuses On the lower end of pay compared to other companies Lots of pointless activities/task the company is constantly implementing that need to be addressed/closed out, but ultimately slow you down and cause more unnecessary work. High turnover and no actual replacement of that employee. They praise you but dont want to pay you outside small annual raises, despite how well you do.

1.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The actual workers are knowledgeable

Cons

Management boasts about the Gallagher Way yet these same managers do not abide by the tenets. There is a buddy system with management. No gratitude for dedication or those who retain business. Workloads are unmanageable. Department managers have a canned comment to let them know if you need help. You ask for help and either they do not know the answer or they say they will check into it but never respond.

3.0
Apr 7, 2025

CSM

Recommend
CEO approval
Business Outlook

Pros

Workbench is efficient and effective

Cons

Systems are extremely slow daily

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Gallagher Response
1y
Thank you for your feedback. Your insights help us grow and continue building a better workplace for all.
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