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      Gallup

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      Gallup Client Services Manager reviews

      1.0

      Be the first to recommend this company

      (2 total reviews)
      avatar

      Jon Clifton

      Not enough data to show CEO approval

      Ratings by category

      2.0

      Culture & values

      1.8

      Career opportunities

      1.1

      Compensation and benefits

      1.0

      Work/Life balance

      1.0

      Senior management

      Ratings by demographic groups

      Reviews by job title

      2 reviews
      1.0
      Jul 6, 2012

      Poor Execution of Own Science

      Client service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Well researched science. Very strong in Financial Services, Hospitality and Retail. 2. Great Subject Matter experts (although but a handful remain). 3. Trusting Clients

      Cons

      1. Bad leadership behavior and decisions, particular among new people managers. 2. Strategy of Hiring Talent without Tenure, Relevant knowledge and Skill is a formula for "Fire", "Aim", "Ready" 3. Rewards poor performance - partial to those with good relationships with key leaders 4. Newbie Client Development Consultants are eroding the practice of science. They have little experience and are trusted with the task of advising the "C" Suite.

      1.0
      Aug 24, 2011

      The rules and people are certainly broken.......

      Client service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worked with some Incredibly talented people who will be friends for life. The company also has global brand recognition and some great client partnerships.

      Cons

      Leadership is afraid of any criticism, preferring instead to have employees that repeat company tag lines by rote.  The culture of fear is apparent when things go wrong as leadership focuses on blame storming not brainstorming on how to fix it for the clients and project teams in the future. Processes are incredibly complex, unwieldy and slow as they don't seemed to have found basic technology solutions yet Finally basic compensation, poor benefits in the US and the required minimum working hours (2300) do not reflect the actions of a company that truly cares about it's employees.

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