Gallup reviews

3.9

72% would recommend to a friend

(1,090 total reviews)
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Jon Clifton

75% approve of CEO

68% positive business outlook

Gallup has an employee rating of 3.9 out of 5 stars, based on 1,090 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gallup employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Mar 9, 2021

I don't have a terribly high opinion of Gallup

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a nice looking building

Cons

I should mention this is based off of my experience and may no longer be accurate depending on any changes Gallup may have made to its internal structure. I worked at Gallup for about a year as an analyst. It was a joke of a job. Weirdly, my managers expected me to find my work. Consequently, I'd finish a project and then wander around my floor like a vagabond trying to find teams in need of statistical analysis. I remember emailing my boss and telling him I was frustrated because I was hired on as a full-time employee, but Gallup was treating me like an independent contractor. Gallup just made up this system as an excuse for incompetent management. Being a coward, my manager refused to engage with me directly but asked his manager into the conversation, who sent me the least professional and most condescending email I've ever received in my career. I was mad that Gallup had treated me so poorly, so I asked to speak to human resources. Guess what? Gallup doesn't have a human resources department. If you have a problem with your boss, you're expected to go to your boss's boss. Got an issue with your boss's boss? Tough luck. I wish I were joking, but you have no access to impartial third-party arbitrators if you have a problem at Gallup. Gallup fired me because I wasn't working enough hours. After all, Gallup hadn't given me any work. Why hire someone if you don't know what they're supposed to be doing? Some other notable highlights of my time at Gallup include: A manager told me that I, a Ph.D. candidate with a Master's degree in statistics, struggled to find projects because I probably just wasn't good enough at math. I went to the DC headquarters and stayed in the Gallup apartment. I asked the person responsible for the apartment if I could bring my partner, to which she enthusiastically agreed. Fast forward to the actual trip. I'm working in a temporary office when my manager comes into the room and proceeds to freak out over how wildly inappropriate it was to let my partner stay in the apartment. I was confused. I told my manager that I had received permission and produced the emails to prove it. Keep in mind nobody else was using the apartment, and we weren't having raucous relations. The whole episode was super weird and made me uncomfortable. Lunch was ridiculously overpriced to the extent that people would do "salad math" to maximize the amount of food in the salad while minimizing the weight. The technology is outdated. I'm wondering if the size of the organization is preventing employees from getting better software and computers. Realizing that if I had just lied about how many hours I was working, I would have kept my job.

2.0
Jan 29, 2020
Recommend
CEO approval
Business Outlook

Pros

some level of autonomy they're trying to create approaches for different industries.

Cons

Gallup has shifted to primarily focus on selling products through their technology platform. Every organization looks at them only for surveys or Strengthsfinder. That's about it. Not a whole lot of organizations use them for their talent assessments and even less use them for customer surveys. Why? because they can't evolve and they are getting behind the times. Case in point, you try to sell a talent assessment to an organization and the assessment takes 35 minutes to complete. No candidate is going to go through that in an environment with historically low unemployment. If you want to implement a survey the same way with various organizations, go for it, but don't expect clients to look at you as a trusted adviser or a consultant. It's funny because internally, the CEO would brag about how we won a single contract in a given year away from MBB and acted like Gallup is now at the level of MBB when in reality, Gallup is a more expensive, less impressive tech platform than Qualtrics. Jim (CEO) and Jane (Jim's sister and COO) need to retire and the leadership team needs to not be a bunch of yes men to the Clifton regime. Also, there were some concerns of let's just say political correctness in the workplace from our CEO? Jon's a smart guy and should lead but he needs to overhaul the leadership team with people that think critically and strategically. Or just sell the company. Promotions are entirely dependent on your manager and is subjective. They all have differing standards of what it means to be promoted. My manager, while a decent coach, barely promoted people. He had a set of standards his team had to meet but this wasn't something used to assess everyone, it was something he created. Another manager promoted people almost yearly. Expect to be paid 20% below market value but work A LOT of hours. They use the excuse that it's because consultants don't travel but there are plenty of consultants who are constantly traveling. It's an excuse, they want to sell projects where consultants are on site more but they won't adjust pay to match. Also, raises barely happen. I was told that the bonus I earned was really good (which it was and worked my butt off for it) but because it was so good, I wasn't going to also get a raise. Way to pretty much tell a high performer to start looking for another job. Also, this company is probably going to be sold soon. Every year for the past 8 years, revenue was flat or declined but somehow Gallup remained profitable. If you enjoy annual re-orgs, then Gallup is the place for you. But get ready to work for a company that is selling a survey platform first and if they are lucky, some consulting. You'll have about 15 clients to hit your billable hours goal but that's ok, survey implementation is all the same.

1.0
Mar 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Strengths based culture, great research

Cons

Relationship based culture, if you don't know any one in the big names, then you are just a low hanging fruit. No consistent policy, lot of politics and RETALIATION(though claims about No Retaliation policy). Bad managers who set you up for failure if you are not their favorite, so you either leave or are laid off.

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Gallup Response
8y
Thank you for sharing your opinion. As you noted, we are a relationship based culture. From studying high performing teams, we know that the best performance and engagement is driven from teams that have great relationships. That said, we do not believe that a relationship with certain individuals in positions of influence is how you get work done. Performance and outcomes are always a focus for success. We definitely want to encourage employees to voice their concerns through their manager, other managers, or our bi-annual anonymous surveys. We wish you nothing but the best in your future.
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