Gartner reviews

Talent management and career pathing at Gartner is virtually nonexistent. Moving within the company is not discouraged and happens pretty regularly, but good luck getting any help figuring out where you can move or what you need to do to get there. You're on your own. You really need to take initiative and make sure you don't get complacent in your current position. No one has a problem with you staying in the same position for 15 years without making any forward progress, and there are quite a few people in every department that have done exactly that. Client Services is oftentimes treated as "second class" by other Gartner business units. Some of the analysts look down on us as well-paid secretaries, our primary purpose to them is to fix any of their scheduling mishaps. Sales is probably the worse offender, however, often treating us like idiots or taking out their frustration on us because we stand in between them and the analysts. It's a good thing we do serve as this 'gateway' to the analysts because many sales reps have a limited understanding of the technology involved in their client's/prospect's issues. Without being able to leverage us as knowledge specialists, they would be left to struggle on their own and lose face with clients. The metrics used within the department to track employee productivity are rudimentary and put more emphasis on quantity over quality. The focus should be based on interaction quality and content knowledge rather than quantity/volume metrics that are used in call centers.

It USED to be the best company to work for. It was challenging yet fun, performance-driven yet flexible and rewarding. Everyone was really looking forward to going to work in the morning and there was a great buzz and endless opportunities to improve and learn new skills. It truly was a dream company. Unfortunately now it is nothing like that anymore. People are treated more and more like numbers and jobs turned into a factory production line. Personality and creativity are no longer valued. Only Yes People are in high demand. Extremely rigid metrics are being put in place in every department. Nothing wrong with that as such, if only they were somehow related and allowed for people collaboration. Instead, because of the way people get measured, it has come to a point where people need to "fight" each other for the clients (and to the client's detriment) in order to be successful against their metrics whether it be in Sales, Consulting, Customer Services, Events or Research. Also, there is a really powerful trend of "americanising" the whole company and even our NON - US clients, who are not very happy of paying premium money for receiving no attention to their particular needs. Quality has gone down dramatically. Same as financial rewards (apart from maybe the CEO and the board) and flexibility. Lots of talents are being wasted or not recognised. There is no empowerment of people whatsoever. Turnover is unsurprisingly massive with excellent people leaving as soon as they have worked here long enough to have the brand on their CV. Senior management is totally detached from the rest of the company and rather cover problems in the sand pretending they dont exist instead of trying to solve them. Career opportunities have been shrinking and shrinking.