Gartner reviews

3.8

71% would recommend to a friend

(9,343 total reviews)
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Gene Hall

78% approve of CEO

54% positive business outlook

Gartner has an employee rating of 3.8 out of 5 stars, based on 9,343 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gartner employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

9K reviews
3.0
May 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Will give you the salary and clout your professional resume needs moving forward, also *may* beef up your professional development

Cons

The company culture has completely changed since 2017, mainly due to the influence McKinsey has had on the board...they suckle from the teet of six sigma crap, so much so even out EXP clients smell it out and make fun of it. In particular, the Client Service Organization's work environment has become wildly toxic. For example, the Client Partner's business unit is the funnel to just about every other position (unless you're lucky in the pin-the-tail-on-the-donkey that is recruitment to jump into ECM, TCM or CVM) you have to hold your breath and pray that your territory is one of the magic territories that's aways thrived on its own(generally based on the culture of the orgs in that territory or industries in that territory and their use/need of consulting firms). Either way youre going to work yourself crazy- the territory health quarter to quarter will vary based on how those users use and that can be out of your control even with your best efforts. Metrics do matter but they don't tell the whole story. Yet they are the make or break, regardless of your effort or relationship with sales team and clients. I think the goal is to turn/burn on associates as quickly as possible since those are the more affordable fire and hires, versus management. It's also easier than rebuilding the metrics process, or rotating reporting cycle. Also easier than trying to align Gartner's client service org KPIs with Gartner's sales org KPIs. Much easier to have them continue as two separate islands- competing against each other, punishing each other in their day to day functions in a relationship that turns into a battle over access to each member. Yes. Much easier to poach newly graduated, low expectations, wet behind the ears, bright eyed, google campus loving, solid benes seeking and branded swag searching associates to take on board as they off load the associates they've enjoyed and burnt out... ...but again, when it's was good, it was great.

1.0
Jun 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Great building and location. Good mix of diverse employees. Some teams are better than others.

Cons

The HR representative I dealt with was absolutely terrible. I have never had to deal with a more manipulative person. The HR rep interviewed me first, and suggested I interview at the higher level given my industry experience. I interviewed for Senior Specialist, and all the rounds of interviews went really well. One of the VPs I met with interviewed me, and we got on well. However, he made several mistakes on categorizing fixed and variable costs during the interview, and I corrected him to bring clarity to the interview. He thanked me for it, and said this is the kind of people they want at Gartner. Then HR calls and says he recommended me for the lower position, because in his words "people who start lower at Gartner do better". What a bogus explanation, and what a convenient way to exploit employees who are overqualified for a job. When I got extended the offer, I tried to negotiate on the salary, which was miserably low, btw for the area (67K), and I mentioned that I have industry experience and should not be starting on the same level as someone out of college. The HR person had no idea that I had work experience, even though it was explicitly discussed with her during many interviews, and with the hiring team, and was on my resume. She represented me as someone out of college to the hiring team. No wonder they wanted to place me in the Specialist role! They thought I had no experience. After figuring out the miscommunication, the HR person said that they will talk to the manager. Gets back to me a week later, saying the management decided they would be OK with me working in the Senior role, at a higher salary, as long it is in the practice where i have experience. Great! I moved to the new city, as they said that they will contact me regarding teams and openings soon. (btw no relocation bonus, or singing bonus, or any kind of bonus, and pretty bad health benefits ). 2 months go by. I call them, they say there is only the Specialist opening (even though LinkedIn and their website shows recent postings for Senior Specialist roles). Then, the next week the HR person calls and says they will hire me, and start me out on a team of 7 analysts in the Senior position. All I had to do is have one last fit call with a VP, even though I already had a fit call. Great! I accepted the arrangement. They schedule the call with the VP. One week later, they call me and say the VP has declined my call because she talked to the guy who interviewed me first who made the decision based on misinformation about my background. Back to square one. I ask about the lower role that was available. Well, it was closed or "on hold", so was not an option anymore, and it was "unclear when and whether there will be openings soon, but we will reach out as soon as something comes up". I reach out to the VP and ask her to speak with me. She agrees (reluctantly). We have our call, I explain to her the situation, and she says she is uncomfortable discussing this issue with me, and that she thought we were going to have a fit call, so was not prepared to talk about my problem. She promised to do "some digging" and get back to me with answers THAT WEEK. The next few days I get called, and they say that the complexity of my case made the team decide not to hire me after all. So I suffered because the HR contact was incompetent, lied about talking to the management, and did not communicate properly with either them or me. After 3 months of waiting, after 5 interviews, after a written offer WAS extended to me NOT for the position for which I interviewed, all of a sudden I was not a good fit for them. Terrible, incompetent HR.

1.0
Apr 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Company offers a flexible schedule (in Research), has generous PTO and work-from-home benefits. Most employees are really friendly and pleasant to work with.

Cons

Working for Gartner was great when I started about 5 years ago, but the company has gone down-hill since then. Even management and tenured analysts are unhappy with how the company has changed, with their focus more on meeting random and absurd metrics rather than the quality of work or the relationship with customers / clients. Pay increases have been abysmal. Despite scoring within the top 20% of employees on annual evaluations for the last 3 years, I've only received an annual raise of about 1.5% each year -- Not even enough to keep up with inflation. Despite posting double-digit growth and record profits for the past several years, they recently announced that they are taking away other compensation benefits for their employees. Bonuses have been reduced, and now they no longer reimburse internet expenses for at-home employees -- Effectively removing $1K a year from my compensation. When I complained to management, they told me it's all about turnover -- if you don't like it, you can find a good job. Clearly, maintaining top-level talent is not a priority in their current management paradigm.

Viewing 19 - 21 of 9,343 Reviews

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