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      GenScript

      Engaged Employer

      GenScript Technical Account Manager (TAM) reviews

      2.6

      50% would recommend to a friend

      (7 total reviews)

      Frank Zhang and Sherry Shao

      1% approve of CEO

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      1.0
      Mar 4, 2024

      Run if you have other choices

      Technical account manager (tam)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance is decent . Snack at work. Coworkers are friendly - at least when the boss does not tell them to be otherwise

      Cons

      Typical Chinese company - long hours, heavy workload, endless night meetings, low pay, rampant discrimination against women particularly new moms. If you take more than minimal leave or vacation , you’re frowned upon. Company leadership will also find all sorts of excuses to kick people out to avoid paying the severance, no matter how long they have been working for the company.

      avatar
      GenScript Response
      2y
      Thank you for providing your feedbacks and we are sorry to hear about your negative experiences. We strive to create a positive work environment for all employees as flexible work hours are provided for certain positions to support employee's work-life balance. We do provide adequate severance packages for employees in unforeseen situations including but not limited to business reorg. Additionally, we maintain a well-established FMLA leave practice to ensure our employee's best interest and we encourage you to reach out to DL-GS-OU-HR-US@genscript.com specifically to discuss about your concerns. We are always open for communication to ensure a positive experience for all employees.
      4.0
      Feb 23, 2021

      *

      Technical account manager (tam)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast growing, plenty of internal opportunities, dynamic team

      Cons

      international work environment, different time zones

      3.0
      Apr 9, 2019

      Dynamic and fast paced working environment witha few caveats

      Tam
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great learning experience and alternative career options especially for those coming from Research (postdocs, PhD students, Grad students) - Meal subsidies - Above average compensation and benefits - CEO is nice and friendly - Free parking space - Management is doing its best to accommodate concerns of staff - Business is growing and have lots of potential - Friendly and approachable HR staff

      Cons

      - Too much focus on KPI vis a vis Commission. Almost everyone is talking about KPI and their bonus ( or lack thereof) - Quite a culture struggle for non-Chinese - Expect to work beyond 8 hours without OT pay - Favoritism (some) - Medical Insurance provider is not good

      avatar
      GenScript Response
      7y
      I would like to thank you for your feedback, we are glad that you enjoyed most of your time here and sorry that we lose you. As you know we have a strong goal-driven culture and we treat KPI seriously, I have to say that there are room for improvement in KPI measurement, so that it better reflect the actual performance. we will continue improving as suggested, and wish you best luck too.
      Viewing 4 - 6 of 7 Reviews
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