2.0
Mar 11, 2013
Micromanaged, robot treatment, work setting
Former employee, more than 1 year
Lawrence, KS
Recommend
CEO approval
Business Outlook
Pros
relatively high pay for dead-end non-degree job, time goes quickly, can be an alright job if viewed as a stop-gap remedy to make a living/ pay bills
Cons
constant feeling of being replacable, verbal abuse over phone from dissatisfied callers, sitting all day without moving, getting zero rewards or positive reinforcement for effective work, getting reprimanded for ridiculous infractions--ie. going twenty seconds over on break, horrible call monitering assesments--a bad call if you don't do something obscure like express sympathy when the caller isn't even necessarily upset, etc, etc, etc