Increase in pay is negligible compared to the drastic difference in workload you're given.
The company will literally hire ANYONE. Which is fine, for those looking to gain experience, but they hire people that can't even hold a job at a McDonald's, because they have ZERO interpersonal skills, are incredibly rude, and dumber than a bag of rocks. So it's no surprise the company has a large turnover rate. More people are getting fired and quit more often than they're getting hired.
Most of the supervisors,managers, and whatnot have NO idea what they're doing.
Quality monitors on calls are also inconsistent. So you can fail a call for the dumbest reason (Like providing 100% accurate information to the customer, in the most satisfactory and professional manner [according to the customer], but neglecting to read the script verbatim), whereas it would be a pass according to other QA monitors.
Did I mention that there is never a supervisor around when you need one? There have been occasions where someone would receive a crisis call, and people are running around the building for about ten minutes before they find anyone.
Overall, the company (or at least the Phoenix location) is painfully disorganized. And while there is some room for advancement, you can only go so far, which only a slight increase in pay. By the way, the ONLY time employees get a raise is if they move up. The last time this company bumped their base pay was several years ago.
I know people who have been working there for 5 months that are making more than the hardworking (equally competent) individuals that have been there for 5 years.