Small Town Values, Huge Company.
Pros
This call center is a big place. It's spilt into two sides one is GDIT, the other is Pearl Interactive Network. it's located in a small southern town. it's like a big community. Now about the job. If you follow their policies, show up for work. And do you job, You can earn respect from the supervisors and management. With it being an IT company your constantly undergoing training. They do promote from within. So after six months you have the ability to apply for internal positions. The people are polite and very friendly. If you need help your Supervisors and Mangers are willing to assist you. Also the first year you get earned time off. And when the business is slow they may offer ATO.
Cons
Remember this is a customer service job. Meaning you deal with people from all walks of life. Some aren't always pleasant, but that's part of the job. Your Lunch is not considered in the pay. so you do work 8 hours and have a 30 min lunch. total of 8.3 hours in a day.