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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,708 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      May 8, 2022

      Still potential, but feels large

      Principal solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The customer base is strong, the platforms serve their purpose well at scale, and there is solid company direction.

      Cons

      Pay is barely at industry average, if not lagging behind. Benefits are just ok. There's very little direction on how to grow in the SC role, and titles/raises are usually handed out as "don't leave us" incentives. Prior yearly raises were at or matching previous inflation rates, but rarely higher (even for above average performers).

      3.0
      Mar 20, 2022

      It's OK

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Empathetic company- time off is flexible

      Cons

      inconsistent messaging to employees- inconsistent training- Not sure of forward progression in the company.

      2.0
      Jul 20, 2021

      No loyalty

      Engagement manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good people and some good technology.

      Cons

      Too many people with leadership titles: no loyalty to anyone except original Genesys people - even when exceeding your MBOs; dissatisfied customers due to constant account team turnover, ever increasing maintenance cost on premises customers, forced move to the cloud, and lack of some products maturity and reliability.

      Viewing 358 - 360 of 2,708 Reviews
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      ReviewsGenesys reviews

      Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.