Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "The benefits are good!" ((in 140 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "great team and people to work with" ((in 88 reviews)); "Great leadership and company path" ((in 80 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 42 reviews)); "Minimal to no training for new employees." ((in 21 reviews)); "Local upper management is horrible." ((in 16 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 9 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Apr 24, 2019

From great to greed

Product marketing director

Recommend

CEO approval

Business Outlook

Pros

People are nice, you have decent autonomy in your job and even opportunities when you work hard. Stable leadership team.

Cons

People are leaving left and right because of 1) Low salary across the board, minimal raises (barely above inflation rates) 2) No Equity. Private Equity owned means that only the top 1% get stocks. 99% of SaaS companies, in current market conditions, will offer a better package. Why settle for less? 3) Not a fun place to work for. Motto is "work hard, work hard". Except during special sales events or in specific locations. 4) Zero talent management. (for the HR reading, no dishonest feedback please) 5) Customers come last (or just before employees).

1.0

Mar 29, 2019

Under Values Employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Works with some very large companies. Lots of innovation.

Cons

Gross arrogance across the board. Culture is terrible, they claim to be great, but prepare to be put into a class type of environment.

2.0

Sep 12, 2018

Sales Operations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The combination of the Genesys and Interactive Intelligence product lines made perfect sense and complimented each other well. Neither company could have moved into the others space as successfully as combining the two.

Cons

I have been through multiple acquisitions in my career and in every one of them we were told what a great cultural fit the two companies were. This has NEVER been true. You cannot combine a glass of vodka and a glass of orange juice and just get more orange juice. You get a totally different drink and this was the case with Genesys and ININ. From a product standpoint it made perfect sense to combine the companies but the ownership structure was not a good fit. The investors that own Genesys are looking to get their 30% ROI in the next couple of years and are willing to make whatever sacrifices are necessary to get them there. ININ was a company that was focused on building something for the long run and made investments that were in alignment with that philosophy. And when Genesys gets sold again to Oracle or Microsoft or whomever, the culture will again become an entirely new thing, so don't say "It's a great culture fit" because you won't know.

Genesys Response

7y

Thanks for your post. You’re right – when you mix two distinct cultures together, you get something different. But to stay with your analogy, even though vodka may be good on its own, and orange juice is definitely good on its own, together they are still good! Well, depending on your preferences, I suppose. And that’s just it – change is welcome from some perspectives, and challenging from others. Our attrition is below the industry standard – yet we continue to monitor employee satisfaction and take action wherever we see opportunities. We have great investors who truly care about the people - and invest in our growth. Again, thanks for your comments and I wish you well in your future endeavors. Best, Tracy (Tracy Cote, Chief People Officer)

Viewing 43 - 45 of 2,704 Reviews

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