Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Dec 22, 2023

Read the reviews here critically

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the Colleagues are friendly and supportive.

Cons

1. Lack of clarity around strategic goals and priorities. 2. Presence of politics across departments with no leadership transparency. 3. Limited room for advancement and a lack of recognition or appreciation for hard work. 4. Instability in marketing leadership with the removal of many senior leaders and their teams. 5. Absence of a training/onboarding process for new hires and inadequate documentation. 6. Regular layoffs occurring without notice, leading to a lack of job security. Personal experience of being laid off just before the holiday without any prior notice, contrary to the company's claimed core value of "Empathy." 7. Incompetent managers in their respective areas often manipulate business metrics. - Lack of a clear vision results in repetitive tasks for direct reports, euphemistically referred to as "pivoting." - Discouragement of cooperation across departments, with a tendency to conceal information for personal benefit. - Disregard for individual career development, coupled with an unwillingness to take responsibility and a tendency to blame others. 8. Last thing, and most importantly - When evaluating the reviews here, it's crucial to approach the overall rating of 4 (sometimes 4+) with a critical eye. Break down the feedback into different demographics to identify nuanced patterns. - Pay attention to the number of 5-star reviews contributed by current employees with less than one year of tenure. Note that new hires are often requested to submit reviews on Glassdoor through the welcome letter.

1.0
Dec 20, 2023

Land of the clockwork yes-men

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Option for full remote. Non-management colleagues are genuinely decent people who know their stuff.

Cons

Note the previous reviews: ‘big tech woke ideologies’, ‘leaders surrounded by yes-men’ and ‘people disappeared from the company for offering improvements’. This is Genesys. The management is a grimy mafia, where friends promote friends and those who ask too many questions are eventually ‘clipped’. They are spineless and incompetent and rewarded for simply nodding along and driving the minions to do the work they can’t understand. Genuinely bonkers mad CEO, with zero concern for ruining the careers of others if they happen to tarnish the 'Genesys message' (you'll know all about it, should you sign up). Their secretive, malicious cabal of designers are the most disinterested, intellectually insecure people on the planet. Their only talent appears to be stabbing colleagues in the back. You’ll get harassment that’s covered up on all levels, provided it’s a yes-man who’s doing the bullying. The most positive thing I can say about this strange, wackadoodle company is that it’s made me appreciate the normality of the environment I now work in, and I hope it stays like that and doesn’t ‘do a Genesys’ until the day I retire.

5.0
Dec 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Great solution, heavily invest in R&D, management in UK are brilliant

Cons

Not a very diverse sales team

Viewing 475 - 477 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.