Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 253 reviews)); "Benefits are great" ((in 156 reviews)); "3) Good Management" ((in 92 reviews)); "great team and people to work with" ((in 83 reviews)); "Great leadership and company path" ((in 78 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 8 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Aug 9, 2023

Good Company culture

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible, friendly, good work-life balance

Cons

the pay is not that good

5.0

Aug 9, 2023

Indeed one of the Best Workplaces in the Philippines!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genesys have been recognized as Great Place to Work for 3 consecutive years now. It provides a genuine work culture and positive environment for its employees (JuanGens). It promotes Work-Life Balance through various employee programs and initiatives. People are warm and empathic. They respect each other's differences; working collaboratively to contribute for Genesys success. Compensation is competitive, too.

Cons

Not really a con but it would be good to continuously review and enhance our Talent and Development/Learning as well as our Overall Total Rewards Package.

4.0

Aug 1, 2023

Changing Directions

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great technology and management team

Cons

There were some negative internal politics

Viewing 562 - 564 of 2,708 Reviews

Jobs at Genesys

Executive Compensation & Equity Plan Partner

AI and Experience Orchestration Director (Sales Overlay)

Senior Manager, Order Management (Revenue Operations)

Sr. Customer Success Manager, Strategic Accounts

Senior Revenue Accountant

Genesys

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Good Company culture

Indeed one of the Best Workplaces in the Philippines!

Changing Directions

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