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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,710 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Mar 10, 2023

      Niche market

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good customer base. Stable product.

      Cons

      Employee communication, business process, growth planning.

      1.0
      Mar 10, 2023

      Good Product, Bad Experience

      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The platform is incredibly user-friendly and intuitive, so it was easy to get up and running quickly.

      Cons

      My experience with Genesys was terrible. I was promised a lot of opportunities to grow and develop my career, but instead I was stuck in the same role for over a year. The management team is unprofessional and unresponsive to employee feedback, and the company culture is cold and uninviting. My coworkers were unpleasant and often gossiped about each other. The workload was overwhelming and there was no recognition for the hard work that I put in. It was a complete waste of time and energy. Avoid working at Genesys if you can.

      Viewing 667 - 669 of 2,710 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,043 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.