Genesys reviews

4.2

83% would recommend to a friend

(2,710 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Mar 3, 2023
Recommend
CEO approval
Business Outlook

Pros

HMO package Insurance PTO Management

Cons

Salary Director level Management Politics

4.0
Mar 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Good Work Life Balance Collaborative Culture Solid Career Growth and Opportunities Good salary and incentive program

Cons

Lots of internal politics Lots of layoffs and good talent being let go with little explanation or empathy (which is central to the company's vision by the way!) Mostly remote culture; unless in a customer facing role, there are not many opportunities to meet your peers in person

1.0
Feb 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO. Fully Remote. Average/Good Med and Dental Benefits.

Cons

Just an overall strange place to work. I worked here for 5 months before being laid off. It almost feels like a fever dream. There were hardly and communications between myself and teammates. My manager had no clue what he was doing. I would essentially get randomly assigned tasking in Jira with no context. If I needed help, there was little to almost no documentation for reference. Lower pay than average. CEO comes across like most - wants to seem super cool and likable but does not sincerely care about employees as indicated by constant layoffs.

Viewing 673 - 675 of 2,710 Reviews

Glassdoor has 3,043 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.