Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jan 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent (pay is a bit below scale but unlimited PTO made up for this). When times are good, they are generous with bonuses, in person events, team building etc.

Cons

Depending on the business unit, you will experience culture at different levels. When I first started, may business unit was amongst the best. Teams worked together to become more sophisticated in process and product. However, once our business unit leader was promoted, things went downhill very quickly. She now had a seat at the 'big boys table' and let it go to her head. She also lacks significant leadership skills that keep her focus far too narrow. She claims she wants to be challenged in order for us all to be better - but the reality is, she has built a team of yes-(wo)men around her to support her line of thinking. This particular business unit likely won't be around much longer - and that will be a direct result of her stubborn nature and lack of strategic vision.

3.0
Jan 19, 2023
Recommend
CEO approval
Business Outlook

Pros

World class technology, nice people

Cons

Well structured but sometimes the process seems to be complicated

3.0
Jan 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Fun, intelligent, and incredibly helpful workforce. If you are looking to work side-by-side with some great folks, Genesys is definitely a good choice. The work is always interesting and they are eager to stay up to date with the latest industry standards and technologies. They pay fairly too and have great benefits.

Cons

Senior leadership recently did something that was unsettling, and they blamed it on the "bad economy". For those of us who don't put our head in the sand when it comes to politics and the world economy, we all knew that the economy was not going to be in good shape a few years back when they starting to do things like shutting down the Keystone XL pipeline, dishing out $1400 checks to people who didn't work, marking certain businesses as "essential" and leaving others to close their doors, student loan forgiveness, and supporting Ukraine by throwing billions of dollars in their direction (just to name a few). When making the announcement, the CEO had the audacity to reference the World Economic Forum. The WEF that wants you to eat bugs, own nothing and be happy about it (while they are simultaneously the ones who are allowed to own things), and understand that THEY are the ones who own the science and your science is not really science. Yeah, that WEF. It was completely out of touch and completely reliant on the idea that the individual contributors of the company don't know anything about what happens in the world. Definitely an obtuse move. The bottom line is that proper prior preparation prevents poor performance. Leadership does not seem to follow this mantra. During the BLM riots on 2022, they decided to implement a DEI team where one did not exist previously. When I was first hired, I had to go through video training to get acclimated with the company. Genesys, like many other companies, outsourced these videos to a company that specialized in this sort of thing (think general workplace policies that most companies adhere to). The strange thing about this experience is that when the time came to talk about diversity and inclusion, they opted to create their own segment to talk about how Genesys does not fall in line with this mindset. Instead, their belief (and I am paraphrasing, of course) was that everyone should be treated fairly and equally, no matter what, period. The only thing that matters is merit. Since the new CEO came on board, that changed. But only when cities were burning down and store fronts were getting smashed in. Now there is a webpage that has groups separated by identity. Again, another obtuse move since this is inherently devisive. They would say that anyone can join these groups, but the reason you don't see a "straight white male" group is because no one would join it, while at the same time placing a target on the back of the organizers of the group. Unfortunately, and this is good news for Genesys, they are only one of thousands of other companies that are not willing to stand up to the ridiculousness of identity politics. This is the world we now live in, folks.

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