Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Dec 8, 2022

Poor local management and Layoff

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company had a great work life balance globally. There is an emphasis on Diversity equity .

Cons

The Multi cloud team is a disaster and there's layoff due to the politics. The entire product team in India is new and all old guys left the company due to bad management by local head of product. The global product leaders also left company. This attrition was never addressed. The leaders responsible for this attrition was appreciated as top performers and were also given promotion. Unfortunately the new recruits took a long time to understand the product and could not drive Multi cloud movement effectively. Hence the entire product is closed down and lot of people were fired. The product managers in India don't know anything about their respective products. They just hang on to their jobs creating a in efficient delivery.

3.0
Dec 6, 2022

Leadership Nightmare

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Long timers are a fantastic group to work with. Dedicated and want the company to succeed. Very knowledgeable and willing to grow and learn as things shift and turn.

Cons

New leadership has come in hired to do great things but appears they know nothing about growing a business and leading a team. Only interested in having that ‘promotion’ on their own resumes and annoyed that they actually have to work so hard. No action from HR or executives when complaints are raised formally by individuals regarding blatant disrespect by middle management or leadership which destroys the culture of the office. Money consistently being wasted on stroking the egos of those at the top and planning for growth that never comes to fruition. Sets targets that are never met but doesn’t hold leadership accountable for such targets and turns a blind eye when innocent and critical lower level employees are sacrificed instead.

5.0
Dec 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Great Place to Work at! The people are amazing, the benefits (like Unlimited PTO) are amazing!

Cons

I have no cons at this time

Viewing 730 - 732 of 2,711 Reviews

Glassdoor has 3,045 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.