Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
avatar

Tony Bates

91% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Aug 31, 2025
Recommend
CEO approval
Business Outlook

Pros

• Strong salary and benefits package • Extra time off perks like Friday afternoons in August • Opportunities to work on big, meaningful projects (AI, global transformation, etc.) • Many talented and supportive colleagues who want to do great work

Cons

• Role clarity and recognition don’t always match the level of contribution • Career development and growth paths are unclear • My experience was impacted by being moved under a manager with a very old-school “command and control” style, with little focus on employee experience or true leadership. • While not true for every team, the fact that this management style was allowed to continue by senior leadership raises questions about the overall culture.

5.0
Aug 28, 2025

SWE

Recommend
CEO approval
Business Outlook

Pros

Great place to work in my opinion.

Cons

No cons in my opinion.

3.0
Aug 24, 2025

AI engineer

Recommend
CEO approval
Business Outlook

Pros

Good work culture, supportive environment

Cons

Office politics, good hr department but harsh higher managment

Viewing 106 - 108 of 2,704 Reviews

Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.