Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)
avatar

Tony Bates

92% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jun 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work life balance Employee benefits Office environments Friendly work culture

Cons

Ah yes, the sacred offshore-onsite dynamic — where the offshore folks are basically treated like AI models with a heartbeat, expected to be online 24x7, fluent in every timezone, and emotionally numb to 3 AM standups titled “urgent brainstorming” that end in “let’s circle back tomorrow.” And let’s talk about those QA directors — the ones who think writing a test plan is a religious ritual, and executing it is a military drill. They walk around with phrases like “be more process-oriented” while not being able to tell a unit test from a toaster. If you don’t know anything about QA? No worries — just move onsite! That’s the fast track, baby. Suddenly you're leading a team of PhDs in India while your biggest technical contribution is… renaming a JIRA ticket. And meetings? Offshore folks attend so many meetings they probably dream in Zoom backgrounds. One meeting to align, another to realign, and a third to reflect on why the first two didn’t align anything. Onsite folks be like: "Can you quickly give a 45-slide deck on why the test case failed in staging?" Offshore reply: "Sir, you removed the staging server yesterday." Let’s be honest — it’s not offshore vs. onsite, it’s just smart vs. noisy, and noise always gets promoted faster.

5.0
Jun 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay, management, people, generous time off including Christmas to NYE and Friday's off in August.

Cons

They let some good people go in a round of layoffs.

Viewing 136 - 138 of 2,704 Reviews

Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.