Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,048 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 82% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 260 reviews)); "1) Work Life Balance is Good" ((in 222 reviews)); "The benefits are good!" ((in 157 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 47 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

83% would recommend to a friend

(418 total reviews)

Tony Bates

92% approve of CEO

82% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

418 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Aug 2, 2022

Good place to work overall!

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Safe and challenging atmosphere to grow. Good growth and adoption while benefitting from a safe customer base. Lots of areas to grow and learn. Big focus on sustainability.

Cons

Pay is below market. Community isn't very dynamic in the Bay Area.

4.0

Jul 29, 2022

Very positive on balance

Senior principal consultant

Recommend

CEO approval

Business Outlook

Pros

As a private equity held company, there's not as much pressure to meet quarterly goals as there was at publicly traded companies I've worked at. Genesys is stable with long-lived voice software, but is keeping up in the digital space as well.

Cons

Salary is not competitive, multiple product lines that don't interact, some pressure to be a jack-of-all-trades makes it hard to specialize.

2.0

Jul 29, 2022

Not a fan

Regional sales manager

Recommend

CEO approval

Business Outlook

Pros

Unlimited vacation (some take excessive advantage) benefits are good product is solid-but untrained sales people - lose to competitors

Cons

Exec leadership is more worried about DEI than how to have teams achieve their over inflated quotas. You are at a disadvantage if you are white person. Unable to pay commissions accurately or timely. No consistent sales training . Very disorganized company. No One owns process or has the ability to make decisions. Linear company-employees have no autonomy.

Viewing 145 - 147 of 418 Reviews

Jobs at Genesys

Account Executive, Banking

Director, Sales, State & Local Government

Services Engagement Director

Senior Product Commercialization and Readiness Manager

Vice President, Global Strategic Experiences and Executive Programs

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Good place to work overall!

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