Question 1

Is Genesys a good company to work for?

Accepted Answer

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship), Senior Account Executive and Associate Software Engineer.

Question 2

Does Genesys pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

Question 3

How satisfied are employees working at Genesys?

Accepted Answer

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

Question 4

What are the top reviewed jobs at Genesys?

Accepted Answer

Software Engineer (158), Senior Software Engineer (105), Account Executive (72), Associate Software Engineer (47), Director (41), Sales (39), Senior Account Executive (38), Technical Support Engineer (37), Solutions Consultant (34), Manager (29), Senior Technical Support Engineer (24), Consultant (23), Software Developer (23), Marketing (22), PS Consultant (21)

Question 5

What are the pros of working at Genesys according to real employee reviews?

Accepted Answer

"The people are great and very passionate." ((in 250 reviews)); "1) Work Life Balance is Good" ((in 217 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 88 reviews)); "great team and people to work with" ((in 83 reviews))

Question 6

What are the cons of working at Genesys according to real employee reviews?

Accepted Answer

"8. Constant layoffs." ((in 41 reviews)); "No training" ((in 23 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 17 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

Question 7

What are employees saying about Genesys layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

Question 8

What are the top reviewed Genesys locations?

Accepted Answer

Indianapolis, Daly City, San Francisco, Raleigh, Menlo Park, Salt Lake City, Boston, Durham, New York, Chicago, Burlington, Chantilly, Annapolis, Los Angeles, Atlanta, Dallas, Miami, Austin, San Jose, Remote, Phoenix, Washington, Charlotte, Jacksonville, Orlando, Saint Louis, Portland, Alpharetta, Research Triangle Park, Arlington

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

As expected

Decent Org

The company delivers what it promises

Jobs at Genesys

Genesys reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Genesys reviews FAQs

Jobs at Genesys