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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,706 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Feb 11, 2023

      Partner teams are from 2001

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is at industry average, product is great and the work life balance is left in your hands. The sales and engineering teams are great, however many were let go and many sales reps will be leaving with changes.

      Cons

      Genesys is putting way to much emphasis on the partners and has huge Internal partner teams. If moving to the cloud, the partners don't play an active role like they used to, not even close. Other successful CaaS companies have junior people managing the partners.. there is no longer a need for various layers of management.. ML brought this mindset , she is now gone which can be a good start.

      3.0
      Oct 12, 2022

      Great People, but shaky leadership

      Operations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great time off policy Great people Great work life balance

      Cons

      Top Down-heavy, leadership constantly makes pivots in strategy that don't allow people to take in the changes and assimilate. The company restructured and laid off 10% of its workforce so it's not as stable a company as you think. Poor meeting and email culture (people cancel meetings right before, or won't respond to your emails)

      3.0
      Feb 25, 2022

      I have a love hate relationship with my job

      Solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people in technical roles at Genesys are unmatched. My team, the managers I've had, etc. are ALWAYS willing to help and have your back when needed.

      Cons

      Account Executives aren't held accountable for any technical knowledge, so the sales cycles falls heavily on our shoulders, yet SCs don't have the ability to make anywhere near as much as AEs. It is nearly impossible for SCs to make President's Club. We are expected to do far more than our job should entail.

      Viewing 196 - 198 of 2,706 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.