Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jan 3, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Thriving Niche Business: The company operates successfully in a specialised market. 2. Flexible Work Environment: Employees enjoy flexibility, including options for home office arrangements. 3. Competitive Compensation: The organisation provides good pay and attractive remuneration packages. 4. Workforce Diversity: A diverse workforce fosters innovation, creating a dynamic and enriching workplace culture.

Cons

1. Lack of Inclusivity: The company culture is poorly suited for non-American employees, creating challenges in alignment and belonging. 2. Fear-Based Leadership: Senior leadership and management rely heavily on a fear-driven culture, discouraging open dialogue and constructive dissent. 3. "Like" Culture: A pervasive "like-minded" culture stifles innovation and disagreement, limiting diverse perspectives. 4. Profit-Centric Approach: The excessive focus on sales and profits undermines the value of employee contributions and feedback. 5. Disregard for Loyalty: Long-term employees are often sidelined in favor of cheaper resources, eroding trust and commitment. 6. Customer Overreach: Bullying customers are prioritizsed over employees, further diminishing morale and support for the workforce. These factors combine to create a challenging environment that struggles to foster engagement, inclusivity, and long-term employee satisfaction.

5.0
Jan 2, 2025

Great place

Recommend
CEO approval
Business Outlook

Pros

Amazing culture and great work life balance. The work is also very diverse.

Cons

Can be a little overwhelming to start due to it's size

5.0
Jan 2, 2025
Recommend
CEO approval
Business Outlook

Pros

There's a reason Genesys is listed on the GPTW list many times now.

Cons

Been here for 3 years, its a solid place. Can't think of much.

Viewing 220 - 222 of 2,706 Reviews

Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.