Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Feb 17, 2017

Marketing Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Global teams worked well together including many remote employees. Good benefits and positive culture.

Cons

Unfortunately, marketing has been restructured as part of the Interactive Intelligence acquisition in ways that will leave gaps that impact revenues in 2017.

5.0
Feb 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Value their sales people for the most part, genuinely nice people across the company, they mean well despite the slightly inflated view of themselves. They are willing to get you a Mac computer when you're hired but you have to escalate request (before you even have a company email, see comments about escalation below)

Cons

Management makes decisions in a vacuum, unrealistic expectations for daily work routine of remote sales team, escalation culture where you have to copy 15 people and their bosses in order to get something done. If you're not part of the inner circle then you never know when your unanticipated last might be. Not very tech savvy for a leading software/tech company.

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Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.