Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Feb 9, 2017
Recommend
CEO approval
Business Outlook

Pros

I'm with the company for more than 10 years now and I enjoy the time I spent here very much. The best thing I like about Genesys is a close connection to our customers. The process of accepting customer's feedback and providing solution is efficient, very involving, and short. I've never had a feeling that my work is going to waste. Seeing new product features, improvements, bug fixes appearing in production deployments gives a sense of accomplishment. Technological goals are changing along with the customer demands. It creates a healthy never ending inflow of new tasks which development team is exposed to. More often than not those tasks are not trivial. Considering that Genesys solution is known for its complexity (which probably should go to the Cons section) adding new features to our solution requires a lot of collaboration between different teams. The way how it is organized in the company and how people are open to discussion for solving problems in a collaborative environment is another great thing about Genesys. All in all I do like what I do and who I do that with.

Cons

I saw somebody else was complaining about restaurants around Daly City office. I agree 100%. It could be better.

5.0
Feb 9, 2017

Merger

Recommend
CEO approval
Business Outlook

Pros

Genesys was great at communicating what was happening and what was up next. And they did it directly to all employees rather than trickle down through the mgmt structure

Cons

Merged benefits information hasnt been decided yet and that is a really big deal for everyone.

Viewing 2287 - 2289 of 2,707 Reviews

Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.