Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,048 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 260 reviews)); "Work Life Balance is Good" ((in 222 reviews)); "The benefits are good!" ((in 151 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 47 reviews)); "Local upper management is horrible." ((in 15 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

83% would recommend to a friend

(419 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

419 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Sep 28, 2020

Opportunities, Compensation and Benefit are great.

Senior voice engineer

Recommend

CEO approval

Business Outlook

Pros

Opportunities, Compensation and Benefit are great.

Cons

Do not find any cons at the moment

1.0

Sep 26, 2020

OneGenesys and Empathy... until they are done with you and off-shore your job

Cloud operations engineer

Recommend

CEO approval

Business Outlook

Pros

Relatively relaxed work environment. Unlimited PTO (manager dependent) and fairly decent benefits

Cons

Company is owned by a Vulture Capital firm. After delivering 2 amazing quarters of massive profit during a pandemic, the company thanked the employees by giving Friday’s off in August and then laying off several hundred employees so they can off shore the jobs to India. Never forget that they are 100% about immediate monetary gratification and they don’t care a single bit about employees. You are replaceable and they will drop in a second as soon as they think they can save a little money

3.0

Sep 24, 2020

A Lot to Love About Genesys

Product marketing manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits, good pay, good pockets of people

Cons

Confused leadership, Arrogant posture to customers, C-Suite ignorant of the culture of different branches, Rule by Fiat

Viewing 229 - 231 of 419 Reviews

Jobs at Genesys

Customer Success, Director

Services Engagement Director

Services Engagement Director

AI and Experience Orchestration Director (Sales Overlay)

Customer Success Director

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Genesys

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Ratings by category

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Reviews about "Compensation"

Opportunities, Compensation and Benefit are great.

OneGenesys and Empathy... until they are done with you and off-shore your job

A Lot to Love About Genesys

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